Team Leader, Operations
hace 4 semanas
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on new strategies and/or process improvements to better the team’s performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
- North America - Minimum High School Diploma or equivalent is required_
- Philippines - Minimum of 2 years post-secondary or equivalent is required_
- Costa Rica - No Minimum requirement_
- United Kingdom - No Minimum requirement_
- Trinidad & Tobago - Minimum 3 CSEC passes_
- English is compulsory in all locations_
Experience
- Previous experience in an Agent and/or Customer Service role_
- Previous experience in a leadership or managerial experience would be an asset_
- Certificates/Licenses:
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
-
Team Leader, Operations
hace 2 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Bill Gosling Outsourcing is currently looking for a Team Leader for Operations to add to our Team.- We are still growing with new and exciting...
-
Team Leader, Operations
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Team Leader, Operations
hace 3 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...
-
Sales Team Leader
hace 18 horas
San José, San José, Costa Rica Realty Simplified Llc A tiempo completoAbout the RoleRealty Simplified Llc is seeking an experienced Sales Team Leader to join their team. As a key member of the management team, you will be responsible for leading and motivating a high-performing sales team to achieve business objectives.ResponsibilitiesTroubleshoot agent questions, guide them through difficult calls or issuesDevelop and...
-
Team Leader
hace 3 semanas
San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo**We are still growing with new and exciting opportunities - Be a part of our team**Bill Gosling Outsourcing is currently looking for a **Team Leader, Operations** to add to our Team.As a **Team Leader, Operations **you will:Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.They provide clear...
-
Team Leader, Kyc
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Team Leader, KYC (Know Your Customer) Compliance Operations - Santa Ana, Costa Rica**Do you find a teamworking culture invigorating?Are you interested in providing leadership to a dynamic compliance team?Join Western Union as a Team Leader, KYC (Know Your Customer) Compliance Operations.**Western Union powers your pursuit.**We are looking for someone who...
-
Geo Team Leader
hace 3 días
San José, Costa Rica Safeguard Global A tiempo completoThe GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients. This exciting role will be responsible for supervising, guiding and motivating a team. You will be there to encourage colleagues to work together and ensure they’re delivering...
-
Geo Team Leader
hace 21 horas
San José, San José, Costa Rica Safeguard Global A tiempo completoThe GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients.This exciting role will be responsible for supervising, guiding and motivating a team.You will be there to encourage colleagues to work together and ensure they're delivering...
-
Bilingual Team Leader
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedAmazing organizations don't just happenVision, strategy and innovation come to life through execution.Help create the future of our growing company,...
-
Sales Team Leader
hace 2 semanas
San José, Costa Rica Realty Simplified LLC A tiempo completoExpanding Texas Based Real Estate company is looking for a motivated Team leader and Cold Caller, we are looking for someone who’s a quick learner that can help us grow and nurture our call center. This position requires a big picture thinker who is strategic in customer acquisition and retention. To hit the ground running you'll need a track record of...
-
Banking Operations Team Leader
hace 4 semanas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo**BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey****BAT Costa Rica IS LOOKING for a BANKING OPERATIONS TEAM LEADER**- **FUNCTION**: Finance- ** SUB FUNCTION**: Procure to pay- **SALARY...
-
Team Leader, Aml Compliance
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completo**Team Leader AML Compliance - Santa Ana, Costa Rica**Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers?Do you want to work for a Global FinTech company that is transforming the payments industry?Join Western Union as a Team Leader AML...
-
Geo Team Leader
hace 21 horas
San Francisco, Heredia, Costa Rica Safeguard Global A tiempo completoThe GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients.This exciting role will be responsible for supervising, guiding and motivating a team.You will be there to encourage colleagues to work together and ensure they're delivering...
-
Senior Team Leader
hace 3 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBusiness Leadership RoleThe Managing Coach, Operations is a key leadership position within our organization, responsible for driving results and achieving excellence in client group performance.Key Responsibilities:Client Group Performance: Lead client groups to achieve exceptional results through effective coaching, mentoring, and guidanceProcess...
-
Team Leader, Collections
hace 3 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...
-
Senior Team Leader
hace 2 semanas
San José, Costa Rica Philippines Outsourcing Solution A tiempo completoLimitlessli is a staffing company that recruits, hires, and manages long-term remote staff for growing businesses in the USA. - Location: Remote (permanent work from home) - Type of Work: Full-time - Work Hours: Mon - Fri, EST (9 am to 6 pm) **About the Senior Team Lead position** We are looking for an experienced **Senior Team Leader** to help us with...
-
Operations Team Lead
hace 15 horas
San José, San José, Costa Rica Webhelp A tiempo completoTechnical Operations Leadership OpportunityWe are seeking an experienced Technical Operations Manager to lead the technical operations of our engineering group. As a seasoned leader, you will coach and supervise a team of engineers, ensuring they have the necessary tools and guidance to deliver exceptional customer service.The ideal candidate will have a...
-
Team Leader
hace 2 semanas
San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014860- POSITION PURPOSE - Overview - This position will be based in San José, Costa Rica working for Corporate Cards and B2B team within Zoetis Finance Shared Service. - The Travel and Expense Team Leader (T&ETL) is responsible for administering the corporate credit...
-
Team Leader, Collections
hace 3 semanas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s...
-
Team Leader
hace 2 semanas
San José, San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014860- POSITION PURPOSE- Overview- This position will be based in San José, Costa Rica working for Corporate Cards and B2B team within Zoetis Finance Shared Service.- The Travel and Expense Team Leader (T&ETL) is responsible for administering the corporate credit...