![Bill Gosling Outsourcing](https://media.trabajo.org/img/noimg.jpg)
French Team Leader
hace 2 semanas
We are still growing with new and exciting opportunities - Be a part of our team
Bill Gosling Outsourcing is currently looking for a Team Leader, Operations to add to our Team.
As a Team Leader, Operations you will:
Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.
They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives.
Key Responsibilities- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on new strategies and/or process improvements to better the team's performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
- French B2 Required
North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement
Trinidad & Tobago - Minimum 3 CSEC passes
English is compulsory in all locations
Experience
Previous experience in an Agent and/or Collections role
Previous experience in leadership or managerial experience would be an asset
- Certificates/Licenses
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
- Why work with us?
- Performance Bonus and Annual merit increase
- Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
- Casual Dress Code
- Free counseling sessions
- Pointtopoint transportation
- Asociacion solidarista
- Free parking for all employees
- Free coffee/tea all day long
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
- New site beautiful new office setting with a view
- Onsite games room with a rest & relaxation area
- About us
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
- We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.
-
Team Leader
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Team Leader,...
-
Bilingual (French/ English) Recruiter
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started Bill Gosling Outsourcing is currently looking for a Bilingual (French/ English) Recruiter to add to our Team.Bill Gosling Outsourcing is committed...
-
Sales Team Leader
hace 2 semanas
San José, San José, Costa Rica Realty Simplified LLC A tiempo completoExpanding Texas Based Real Estate company is looking for a motivated Team leader and Cold Caller, we are looking for someone who's a quick learner that can help us grow and nurture our call center. This position requires a big picture thinker who is strategic in customer acquisition and retention. To hit the ground running you'll need a track record of...
-
Sr. Team Leader
hace 2 semanas
San José, San José, Costa Rica Concentrix A tiempo completoDescription The Senior Team Leader oversees a group of call center associates and guides a team of Team Leaders. This role involves ensuring that performance goals are met through effective coaching, motivation, and accountability. Essential Functions/Core Responsibilities Lead Team Members to foster professional growth through coaching and teamworkCoach...
-
Senior Team Leader
hace 2 semanas
San José, San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR POSITION PURPOSE Overview This position will be based in San José, Costa Rica working for Corporate Cards and B2B team within Zoetis Finance Shared Service. The Travel and Expense Senior Team Leader (T&ETL) is responsible for administering the corporate credit card...
-
People Support Team French
hace 2 semanas
San José, San José, Costa Rica STT Group A tiempo completoDescripción del puesto:Responsibilities: Service Delivery Provide insight, support, and explanation on HR system and administrative activities in support of HR business processes (in the area ofrecruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.). Deliver Service by use of all available channels (Chat, Ticketing...
-
Team Leader, Business Development
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives....
-
Business Services Team Leader
hace 2 semanas
San José, San José, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally.We are currently seeking a dynamic individual for the role of Business Services Team Leader to join our team:Location: Heredia, Costa Rica.Work schedule: Monday to Friday, 8:00 am to 5:00 pm.Work model: Hybrid.Contract Type: Indefinite-termWhat is your day to day?Coordination of a Finance Team.Meet...
-
Conversion, Migration, and Master Data Team Leader
hace 2 semanas
San José, San José, Costa Rica FreeBalance A tiempo completoCosta Rica as a Conversion, Migration, and Master Data Team Leader for Human Resources.Main Responsibilities: Leads the crossfunctional Conversion and Migration team. Leads conversion and migration testing.Qualifications: Professional degree in systems engineering, electronic engineering, or similar. At least 10 years of professional experience. Minimum 5...
-
Product Support Specialist French
hace 2 semanas
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a Product Support Specialist to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possibleCompetencies: Comunication Skills, Customer Advocacy, Tech Savvy,...
-
R2r Team Leader
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoWhy Patients Need YouYour in-depth knowledge and financial skills will keep our products in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently...
-
Support Operations Specialist French, Defect
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoHigh School diploma. 6+ months of working experience in corporate customer service, backoffice or contact center corporate environments. B2 English proficiency. B2 French proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in...
-
Support Operations Specialist French, Defect
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CV's must be submitted in English as our recruitment team works in several jurisdictions. High School diploma. 2+ year(s) of working experience in corporate customer service, backoffice or contact center corporate environments. B2 English proficiency....
-
Meetcompliance Analyst French
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoWhy Patients Need YouYour in-depth knowledge and compliance skills will keep our HCP's & HCO's interactions in compliance with MAPP policy, Country Annex, Country Profile, SOP and MAPP Standardsto ensure we continue bringing medical education and support local initiatives improving our patients lives.What You Will AchieveYour expertise and skills will help...
-
English / French / German / Italian / Spanish Tour
hace 2 semanas
San José, San José, Costa Rica Find My Guides A tiempo completoFind my guides are looking for passionate and knowledgeable hosts to join our team in San Jose to deliver private and personalised walking experiences to small groups of travellers.As a Find My Guide host you don't need to be a professional tour guide. We are looking for people who are passionate about their city and want travellers to love it as much as...
-
Investigation Specialist French, Trustworthy
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in French, English and Spanish Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. Demonstrated ability to work...
-
Employee Communications Leader
hace 2 semanas
San José, San José, Costa Rica INTEL A tiempo completoAt Intel, we create world-changing technology that enriches the lives of every person on earth. Today we invite you to join the team and begin your career as Employee Communications Leader.As Employee Communications Leader, you will be part of the Costa Rica Assembly and Test group (CRAT) and will report to CRAT People Systems manager directly.The CRAT...
-
Global Leader
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking an experienced Global Leader - Assessment and Evaluation to design processes, systems, tools, and programs to support and maintain our assessment strategy and framework globally. In this role, you'll focus on process improvement of the existing assessment process, system, and structure for skill, competency, and proficiency levels...
-
Team Lead, Operations
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable...
-
Team Manager
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.A career in tech. Work with the biggest and best...