People Support Team French

hace 3 semanas


San José, San José, Costa Rica STT Group A tiempo completo

Descripción del puesto:

Responsibilities:

  • Service Delivery
  • Provide insight, support, and explanation on HR system and administrative activities in support of HR business processes (in the area of
recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

  • Deliver Service by use of all available channels (Chat, Ticketing System, Phone calls)
  • Provide customer service on HRrelated activities, such as inquiry resolution, request management, and troubleshooting.
  • Supports Global HR Centers of Excellence with feedback on business usage of HR processes, pain points, and knowledge gaps.
  • Participating in project activities as required
  • Display high integrity on the job and comply with the Roche guidelines.
  • Embed customer care principles into daily activities
  • Comply with data privacy rules and regulations
  • Ensure consistent and reliable service delivery for customers serviced.
  • Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
  • Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality
expectations and address customer concerns

  • Ensure endtoend ownership of resolution
  • Ensure operations according to defined KPIs and SLAs.
  • Ensure regulatory compliance in line with the countries, customers, and regulations.
  • Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomesfocused way.

Requisitos:

  • Experience in a shared service center, preferably in an HR services environment.
  • HR generalist knowhow.
  • Proven track record of being able to deliver in a matrix organization.
  • Ability to work independently in a fastpaced environment and to handle multiple, competing priorities.
  • Ability to thrive in an ambiguous and multicultural environment working across borders.
  • Experience effectively working in a matrix organization across geographies and divisions.
  • Ability to navigate complex HR data structure
  • Ability to work in a fastpaced and changing environment

Core capabilities include:

  • Living customer centricity through your daytoday interactions (incl. needs anticipation, cultural awareness, and managing one's
response)

  • Demonstrating endtoend accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
  • Demonstrating problemsolving (incl. active listening, critical thinking, and process improvements)
  • Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

Further requirements

  • Student of human resources/business administration or related.
  • At least 6 months of experience in an HR call center or customer care environment.
  • Experience with Workday HR processes and ServiceNow usage.
  • Strong communication skills in English and French (written and spoken) are essential (B2+).

Salary:
,00 CRC

Contract:
One Year

Detalles:

Nível mínimo de educación:
Universitario
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