Guest Reservations Coordinator

hace 3 semanas


San José, San José, Costa Rica Dwellworks A tiempo completo

Job Details

Description

OUR POSITION IN A NUTSHELL

As Guest Reservations Coordinator, you play a crucial role in managing corporate housing programs for clients and may directly interact with guests. Your focus will be on customer experience, lead conversion, SLA compliance, and accuracy. The role involves specializing in either Reservations or Post-booking/Guest services, with cross-training opportunities.

The Reservations function includes processing housing requests, sourcing options, and finalizing choices. Post-booking/Guest services concentrate on client and guest service post-reservation confirmation, ensuring a seamless stay.

WHAT YOU WILL ACCOMPLISH

Reservations Specialty

  • Caseload management
  • Fulfill housing requests
  • Accept new client orders
  • Liase with providers
  • Initiate reservations
  • Assist in lead management
  • Provide housing solutions
  • Ensure SLA adherence
  • Utilize relevant systems
  • Client-focused partnership

Reporting & Compliance

  • Adhere to SLAs
  • Optimize reporting systems
  • Maintain confidentiality

Client Focus

  • Collaborate with Sales and Operations
  • Work on client retention
  • Build relationships
  • Attend meetings and events
  • Support teamwork

Post-booking/Guest services Specialty

  • Coordinate with Reservations team
  • Manage paperwork and entries
  • Resolve guest issues
  • Handle move-in/move-out processes
  • Assist with billing

Reporting & Data

  • Track orders
  • Log information

WHAT WE'RE LOOKING FOR

Your Experience & Education (Required)

  • Bachelor's degree or equivalent
  • 1+ year experience in related field

Your Additional Skills and Abilities

  • Proficiency in Microsoft Office and in-house systems
  • Effective teamwork and problem-solving skills
  • Client-focused approach
  • Fluency in English
  • International and diverse work experience

Our Perks

  • Competitive Salary
  • Hybrid work model
  • Extra vacation days
  • Medical and dental benefits
  • Relaxed work environment

WHO WE ARE

At Dwellworks, we value teamwork, innovation, and personal growth. We offer a diverse and inclusive environment where employees can thrive and explore various opportunities. Our focus is on creating a supportive workplace through associate-led committees promoting wellness, sustainability, philanthropy, and fun.

Dwellworks fosters diversity and inclusion, welcoming individuals from all backgrounds and communities.



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