Guest Reservations Coordinator
hace 3 semanas
Job Details
Description
OUR POSITION IN A NUTSHELL
As Guest Reservations Coordinator, you play a crucial role in managing corporate housing programs for clients and may directly interact with guests. Your focus will be on customer experience, lead conversion, SLA compliance, and accuracy. The role involves specializing in either Reservations or Post-booking/Guest services, with cross-training opportunities.
The Reservations function includes processing housing requests, sourcing options, and finalizing choices. Post-booking/Guest services concentrate on client and guest service post-reservation confirmation, ensuring a seamless stay.
WHAT YOU WILL ACCOMPLISH
Reservations Specialty
- Caseload management
- Fulfill housing requests
- Accept new client orders
- Liase with providers
- Initiate reservations
- Assist in lead management
- Provide housing solutions
- Ensure SLA adherence
- Utilize relevant systems
- Client-focused partnership
Reporting & Compliance
- Adhere to SLAs
- Optimize reporting systems
- Maintain confidentiality
Client Focus
- Collaborate with Sales and Operations
- Work on client retention
- Build relationships
- Attend meetings and events
- Support teamwork
Post-booking/Guest services Specialty
- Coordinate with Reservations team
- Manage paperwork and entries
- Resolve guest issues
- Handle move-in/move-out processes
- Assist with billing
Reporting & Data
- Track orders
- Log information
WHAT WE'RE LOOKING FOR
Your Experience & Education (Required)
- Bachelor's degree or equivalent
- 1+ year experience in related field
Your Additional Skills and Abilities
- Proficiency in Microsoft Office and in-house systems
- Effective teamwork and problem-solving skills
- Client-focused approach
- Fluency in English
- International and diverse work experience
Our Perks
- Competitive Salary
- Hybrid work model
- Extra vacation days
- Medical and dental benefits
- Relaxed work environment
WHO WE ARE
At Dwellworks, we value teamwork, innovation, and personal growth. We offer a diverse and inclusive environment where employees can thrive and explore various opportunities. Our focus is on creating a supportive workplace through associate-led committees promoting wellness, sustainability, philanthropy, and fun.
Dwellworks fosters diversity and inclusion, welcoming individuals from all backgrounds and communities.
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