Reservations Coordinator

hace 6 meses

San José, Costa Rica Europe Express A tiempo completo

We are seeking passionate, customer focused professionals to join our growing team of Europe Experts. The Reservations Coordinator supports the needs of our US-based Travel Agent Partners in the period after deposit through the completion of trip, including in destination support.

**Business overview**:
Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.

**Location**:
**Salary & Benefits**:
The position offers base salary plus annual bonus, health benefits, paid time off, CR national holidays, employee assistance program and career progression opportunities.

**Scheduling**:
This is a full-time, 40 hours a week position Monday through Friday with 1-2 weekend days per month. Once training is completed the work schedule will range between 6 am - 4 pm US Pacific Time to support US based Travel Agents.

**What you will be doing**:

- Collaborate with Europe Specialists, Support teams and Travel Agents to ensure seamless servicing across teams.
- Price and recommend changes to reservations which include arrangements for air, hotels, sightseeing and ground transportation.
- Process cancellation requests. Review reservations to determine penalties. Send written communication to travel partners outlining penalties, nonrefundable services, and next steps.
- Maintain and develop strong knowledge of Europe Express products and services. Educate our travel agent partners about Europe Express products and services.
- Build and maintain relationships with clients to drive loyalty and repeat business.
- Assist customers with service disruptions that may occur while traveling, e.g. flight delays, industrial action and severe weather impact.
- Provide In-Destination support for customers who are not satisfied with individual services to include hotel relocation, sightseeing changes, car rental availability, transfer service delivery and incident management notification.

**What we are looking for**:

- Multi-lingual with elevated level of verbal and written communication skills in English.
- Previous support experience in travel industry with a focus on European destinations preferred.
- Experience with B2B sales and account management building skills in a call center environment preferred.
- Ability to handle multiple accounts, prioritize tasks, and deliver exceptional service to our customers.
- Ability to remain calm under pressure and find creative solutions in a fast-paced environment.
- Basic math skills required to audit reservations to resolve additional payment and/or refunds for reservations.
- Experience with web-based computer systems required. Ability to work across multiple computer platforms to complete job requirements.
- Solid understanding of HubSpot and Microsoft Teams and MS Office preferred. Knowledge of GDS systems is advantageous.
- Must be flexible and responsive to changing priorities while working under pressure to meet immediate deadlines.

**Physical and/or Home Office Requirements**:

- Dedicated workspace free from distraction.
- Stable home internet connection. Wireless connection preferred. (minimum ADSL 20 mbps download, 10 mbps upload, ideal ADSL 40 mbps download and 20 mbps upload)

**Our values**:
**Passion**
- We exceed our customers’ expectations by listening and asking the right questions.
- We delight our customers by crafting inspirational itineraries.
- We have a desire to succeed and provide outstanding value.

**Partnership**:

- We care about the long-term well-being of our employees, customers and suppliers.
- We support and value our colleagues and enjoy working as a team.

**Leadership**:

- We are all leaders, encouraging, exciting and motivating each other.
- We achieve operational excellence by making brave decisions.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

We look forward to getting to know you

LI-VL1 #LI-HYBRID

  • Guest Reservations Coordinator

    hace 8 meses

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    Dwellworks is searching for an (day shift) associate to join our growing Corporate Housing team in Costa Rica. This position will work Monday - Friday and is located in San Jose! OUR POSITION IN A NUTSHELL As Guest Reservations Coordinator you will contribute to the management of corporate housing programs for corporate housing clients and may be in direct...

  • Guest Reservations Coordinator

    hace 7 meses

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    **OUR POSITION IN A NUTSHELL**: As Guest Reservations Coordinator you will contribute to the management of corporate housing programs for corporate housing clients and may be in direct contact with guests/clients. The Guest Reservations Coordinator is expected to specialize in one specialty (Reservations or Post-booking/Guest services) and be trained when...

  • Corporate Housing Program Coordinator

    hace 2 meses

    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    Job Title: Guest Reservations CoordinatorDwellworks Costa Rica Ltd is seeking a skilled Guest Reservations Coordinator to join our Corporate Housing team in Costa Rica.Key Responsibilities:Manage corporate housing programs for clients, ensuring exceptional customer experience.Specialize in either Reservations or Post-booking/Guest services, with...

  • Travel Experience Coordinator

    hace 2 semanas

    San José, San José, Costa Rica Europe Express A tiempo completo

    **About Europe Express**: Established in 1990, we provide high-quality, custom travel to Europe for North American clients.**Job Overview**: We seek a highly skilled Travel Experience Coordinator to support our US-based Travel Agent Partners, including in-destination assistance.**Responsibilities:Collaborate with our team for seamless servicingPrice and...

  • Housing Program Coordinator

    hace 5 días

    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    Job SummaryThis role is responsible for coordinating housing programs for corporate clients, ensuring a seamless guest experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently.The Housing Program Coordinator will be responsible for managing client relationships, processing requests for...

  • Luxury Spa Services Coordinator

    hace 3 días

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the RoleWe are seeking a highly skilled Luxury Spa Services Coordinator to join our team at Marriott International, Inc.Job SummaryThe Luxury Spa Services Coordinator is responsible for scheduling services, confirming appointments, and providing exceptional customer service to our guests. This role requires excellent communication skills, attention to...

  • Spa Services Coordinator

    hace 1 mes

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the JobWe are seeking a skilled Spa Services Coordinator to join our team at Marriott International, Inc. In this role, you will be responsible for scheduling spa services for individuals and large groups, promoting spa services, and assisting management with employee training and counseling.Key ResponsibilitiesScheduling services using spa/salon...

  • Logistics Coordinator

    hace 1 mes

    San José, San José, Costa Rica TUI A tiempo completo

    About TUI Musement: A leading travel company with a passion for delivering unforgettable experiences to our customers.Salary and BenefitsWe offer an attractive salary of $45,000 - $60,000 per annum, depending on experience. Additionally, you can expect a comprehensive benefits package including health insurance, retirement plan, and paid time off.Job...

  • Project/program Coordinator I

    hace 7 meses

    San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**: Project/Program Coordinator I ** Location**: San Jose, CA (Hybrid) **Duration**: 12 months **Contract Type**: W2 only **Pay Rate**:$30.00 - $35.51/Hour **Part Time (24-32 hours), hourly, no overtime. May lead to full time (40 hours) based on the workload, projects, etc.)** We are looking for a talented Project Coordinator I individual to...

  • Transportation Coordinator for Costa Rica

    hace 1 mes

    San José, San José, Costa Rica Tui Group A tiempo completo

    As a Transportation Coordinator with Tui Group in San José, Costa Rica, you will play a crucial role in organizing transportation services for our clients. This position requires the right to live and work in Costa Rica before applying.About Our OfferTui Group offers an attractive salary package of approximately €6,000,000.00 CRC per year, including...

  • Spa and Wellness Experience Coordinator

    hace 1 mes

    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    About the Role:We are seeking a highly skilled Spa and Wellness Experience Coordinator to join our team at Marriott International's Costa Rica Marriott Hotel Hacienda Belen. This role is responsible for delivering exceptional guest experiences by coordinating spa and wellness services, ensuring seamless operations, and maintaining high standards of...

  • Administrative Coordinator

    hace 2 meses

    San José, San José, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at Residence Inn. As an Administrative Assistant, you will play a vital role in ensuring the smooth operation of our hotel by providing exceptional administrative support to our team members.Key ResponsibilitiesEnter and retrieve information from computer databases using a...

  • International Transportation Coordinator for Costa Rica

    hace 3 semanas

    San José, San José, Costa Rica Tui A tiempo completo

    About the JobWe are seeking an experienced individual to coordinate transportation services in Costa Rica. This role requires strong knowledge of the tourism industry and excellent communication skills in Spanish & English.Responsibilities:Organize and ensure the correct logistic of transportation services in Costa Rica.Process any cancellations, and manage...

  • Reservation Sales Agent

    hace 6 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for...

  • Reservation Sales Agent

    hace 6 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for...

  • Reservation Sales Agent

    hace 7 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for...

  • Reservation Sales Agent

    hace 6 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for...

  • Destination Expert

    hace 1 semana

    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking skilled and dedicated professionals to join our team of Europe Experts.Company OverviewEstablished in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail...