Trip Coordinator

hace 3 semanas

San José, San José, Costa Rica Enchanting Travels A tiempo completo

Enchanting Travels is a hard-working, vibrant, and innovative company specializing in crafting outstanding tailor-made journeys for discerning travellers to more than 70 countries in Asia, Africa, Latin America, Europe, North America, and Oceania.

Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true. Enchanting Travels is owned by Travelopia, the world's leading collection of experiential travel brands.


We rely on outstanding team members who are passionate about what they do and are committed to providing excellent service.

We are a diverse team with 160+ individuals from 17 nationalities working from our offices in the USA, Canada, Germany, Australia, India, Argentina and Kenya.


About us:


Enchanting Travels is part of the Travelopia group, which is one of the world's leading specialist travel groups providing customers with a diverse range of unique travel experiences.

This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel.

Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.


What's the position?


The role of the Trip Coordinator is to manage and coordinate trips for our international guests while they are travelling with us, with the aim of bringing alive the magic of travel through a well-organized and seamless trip.


Specifically, the responsibilities would include:

  • Working closely with our partners or reservation team to confirm ground services the moment a booking comes in.
  • Reconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest.
  • Liaising between our guests and partners to execute trips and deliver on the experiences promised by our travel consultants.
  • Understanding the guest's requirements and coordinating with different departments to prepare necessary arrangements pre and posttheguest travel.
  • Briefing guests about their upcoming experiences in the respective destinations.
  • Acting as the single point of contact for guests on the trip and providing 24hr support throughout the duration of the trip this would include availability over weekends and holidays in case of emergencies or crisis.
  • Issue handling, catering to special requests, planning surprises and special activities, and regular followups with guests by negotiating with partners for freebies or special rates.

Why would you want this job?
This is a really unique customer service opportunity for many reasons - here are a few

  • The people you work with. We are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizons.
  • Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our people.
  • Flexible working hours. After the initial training, you will have considerable flexibility in your working hours.
  • Having an impact. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often has a deep impact on their lives. Furthermore, we listen to our team members' ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company's path.

What do we expect from you?

  • You have 2+ years of customer service experience in travel, tourism or hospitality
  • You are an excellent communicator in the
    English and German languages, both verbal and written. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.

You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true.

You are willing and keen to go the extra mile to support our guests and are comfortable with flexible working hours including evenings and weekends if necessary.


  • You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in ambitious situations.
  • You have a naturally warm and pleasant personality and excellent people skills you are compassionate and able to put yourself "into the shoes" of our guests, to relate and connect with people with diverse personalities and backgrounds and build trust.
  • You are a quick learner and comfortable with adapting to technology and change in general and have outstanding mental agility and are solution orientated. This entails being proactive and able to "think on your feet'' as well as "out of the box" to quickly find solutions

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