Fao Client Success Manager

hace 3 semanas

San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

The Sales and Marketing team at Auxis is rapidly growing as the company's annual revenue continues to increase by over 40% year over year given the high demand in the market for our nearshore outsourcing services as well as our digital transformation capabilities.


As part of this growth, Auxis is opening multiple positions in the sales organization to focus on the management and expansion of existing accounts as well as the acquisition of new accounts.


The Client Success Manager for Finance Transformation and BPO will be focused on supporting the growth of specific existing accounts, as well as supporting senior sales executives in the pursuit of new client wins.


Responsibilities:

  • Become an expert on Auxis' Finance Transformation and BPO Services and market trends in order to effectively position Auxis capabilities and thought leadership with new and existing clients
  • Support the Head of our Finance Outsourcing Practice on the management and growth of some of his existing accounts, including activities such as:
  • Participating in recurring client review meetings to discuss SLAs and identify potential areas of opportunity to improve service in the current scope of work and increase client satisfaction
  • Developing a deep understanding of our client's business, priorities and challenges in order to nurture and cultivate existing and new relationships within the company to position Auxis as a trusted advisor and longterm strategic partner for the organization across the multiple functions and departments where we can add value
  • Supporting the contract renewal process including COLA negotiations and scope adjustments
  • Maintaining our CRM contact data base for existing accounts
  • Support the Finance Transformation and BPO Sales Executives in the sales process with existing prospects and leads, including responsibilities such as:
  • Doing client research and preparing presentations for first-time meetings
  • Taking meeting minutes, maintaining Hubspot CRM and scheduling follow up meetings with clients throughout the process
  • Building pricing models and proposals
  • Developing contracts/SOWs
  • Helping coordinate and organize client site visits to Costa Rica and Colombia operations during the sales process when applicable
  • Sharing relevant content and thought leadership with prospects during the process
  • Supporting the nurturing of existing prospects when they "go dark"
  • Support the marketing and the SDR team in the generation of new leads, including responsibilities such as:
  • Proposing and supporting the creation of content (e.g. blogs, webinars, case studies, whitepapers, etc.)
  • Working with SDRs on qualifying and nurturing website conversions, including consultations, content downloads and webinar registrations. One of the key objectives of this role will be to increase the ratio of website conversions that we are getting to become real leads.
  • Working with SDRs and marketing on identifying the right company targets for the FAO practice and building and executing campaigns to generate interest in Auxis' services and schedule firsttime meetings with new potential prospects
  • Supporting the promotion of Auxis' webinars and participation in specific conferences, as well as the lead generation activities around conferences including pre, during and postevent activities.
  • Staying active on LinkedIn by sharing Auxis' thought leadership and perspective in a weekly basis
  • Expanding your network both on LinkedIn and through inperson networking and events
  • Support the sales executives in their own prospecting efforts as needed. For 2023 some of the campaigns you may be supporting include the penetration to the Private Equity sector.
***Skills and Experience:Strong FAO knowledge

Good Account Management Experience

Bilingual Spanish - English

  • Client Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and...

  • Client Success

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and...

  • Associate Customer Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Associate Customer Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We...

  • Associate Customer Success Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...

  • Associate Customer Success Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow, Inc. A tiempo completo

    At ServiceNow, we believe in making the world work for everyone with our innovative technology and passionate team of change makers. We move quickly to deliver unique solutions for our customers and communities, always striving for excellence. By joining our team, you become part of a group of ambitious individuals who value curiosity and ingenuity. We...

  • Associate Customer Success Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, we strive to make the world function seamlessly with our cutting-edge technology and dedicated team. Our pace is quick because we know time is of the essence, and our innovative solutions set us apart from the rest. Joining us means becoming part of a dynamic group of visionaries who are always exploring and creating. We...

  • Manager, Customer Success, Strategic Account

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. 5+ years professional experience developing and leading teams while driving organizational goals. Bachelor's degree or equivalent practical...

  • Sr Mgr, Customer Success Mgmt

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Tam Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    _ __LANGUAGE__: __Must be fluent in __Spanish__, __Portuguese__, and __English_**_ _TAM Manager - Hands-on Manager (50 manager/50 TAM)The Elevator Pitch: Why will you enjoy this new opportunity?You will work in a 50/50 capacity as both people manager and hands-on Technical Adoption Manager. Therefore, this position will require someone who is targeting a...

  • Project Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    , The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers, and quality to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction. They support growing project delivery discipline and help to develop processes, documentation,...

  • Sr. Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    Sr. Manager, VMware Success 360 Standard - Americas (AMER)The Elevator Pitch: Why will you enjoy this new opportunity?VMware is a global leader in cloud infrastructure and digital workspace technology. We accelerate digital transformation by enabling unprecedented freedom and flexibility in how our customers and partners build and evolve IT...

  • Renewal Sales Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica TTEC Digital A tiempo completo

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.TTEC Digital is looking for a Renewal Sales Manager to join our Client Success Management team. This is a remote, Costa Rica...

  • Global Administrator Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Global Administrator Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica IBM A tiempo completo

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Project Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Critical Mass A tiempo completo

    The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation,...

  • Associate Manager, Deal Operations/gerente

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • S360 Technical Adoption Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica VMware A tiempo completo

    The Success 360 (S360) Standard Technical Adoption Manager (TAM) serves as a critical resource and trusted advisor in coaching and enabling our S360 customers to take full advantage of the entitlements and capabilities of the S360 program.The S360 Standard TAM will advise and support the customer in consuming a premium digital experience, including success...

  • Senior Project Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo

    post-bachelor's,,We are looking for a Senior Project Manager to report to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers, and QA to ensure flawless project execution, efficient resource allocation, project financial sanity, and client satisfaction. He/She fosters and grows project management talent and helps...

  • Client Experience Manager

    hace 3 semanas

    San Francisco, Heredia, Costa Rica First Factory, Inc. A tiempo completo

    QualificationsIn this role you will be responsible for managing client information, building and maintaining long term client relationships to ensure business growth, analyzing business practices, client requirements, and feedback in order to provide input to products and services acting as a liaison between customers and cross-functional internal teams to...