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HR Connect LATAM
hace 3 meses
HR Connect team delivers lean and agile HR support services, answering and quickly resolving employee's questions across the LATAM Region (Central America, Caribbean, and South America), providing guidance in a wide variety of products such as payroll, compensation, benefits, application support, among others. Use of multiple channels such as phone, Service Now cases and chat to interact with employees, former employees and third parties to solve the most common inquiries or to move the requests to the appropriate groups within the HR Delivery organization.
Job Responsibilities:
Constant monitoring of work volumes to achieve operational metric targets by managing and balance incoming workload with available staff. Provide effective assistance in escalations and root cause analysis based on data analytics and ensure timely and comprehensive visibility of issues and incidents to management.
Work closely with management in process improvements and Innovation projects, makes judgments and recommendations based on analysis and domain knowledge to increase customer satisfaction and minimize any possible risks.
Required to solve complex inquiries by investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations, and working with other support pillars to fulfill the request.
Assure that all the information required to solve the different employee's inquires is available and up to date and provide the require trainings to the generalist.
Requirements:
Advance Portuguese High school diploma required MS Office (Excel, Power Point, Word, Outlook) Analytical and problem-solving skills. Consistently demonstrates clear written and verbal communication skills Adaptable to change Managing Diversity & Cross-Cultural Understanding Conflict management Negotiation Ability to teach and mentor Relationship building (or team building) Critical Thinking Time management DelegationDesirable:
English Customer service previous experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Human Resources
Job Family:
HR Advisors & Generalist
Time Type:
Full time
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