Latam Medical Clinic Service Delivery

hace 2 semanas

San José, San José, Costa Rica Citi A tiempo completo

Responsibilities:

  • Assists in ensuring that the firm has competitive and cost effective reward policies and practices.
  • Contributes to developing and executing the firm's reward strategy,managing the key areas of reward, benefits and pensions and liaising with third parties to develop a consistent best practice approach.
  • Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements.
  • Being fully knowledgeable on the daytoday activities of a product or process as well as able to provide input on more complex issues.
  • Contributes to resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
  • All other duties as assigned.

Qualifications:

  • 5 8 years experience
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Ability to meet deadlines while dealing with multiple priorities.
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor's/University degree or equivalent experience


The LATAM Medical Service Delivery lead will partner with the LATAM Medical Service and Well-being clinical specialist to ensure compliance with country-specific regulations, operational excellence of service execution, and adherence to reporting requirements across the cluster.


Accountable for management of multiple vendor contracts and relationships related to the delivery of clinical and well-being services in country.

Extensive collaboration with multiple disciplines (and systems) across the firm including Global Sourcing, Third Party Management, Risk and Control, Legal, Audit, and Information Security (IS) is required.

Responsible for data and record management for the on-site clinics, budget planning and forecasting, and issue identification and control. On-going review of vendors and expenses to identify opportunity for reduction and cost savings.

Will ensure complete documentation of business practices, effective communication with team members across geographies, and develop/maintain strategic business continuity plan.


Responsibilities:

  • Partner and support the Medical Service Delivery & Wellbeing specialist with execution of onsite medical services
  • Collaborate with Global Sourcing to execute Master Service Agreements (MSA) and required contract amendments
  • Lead Request for Information (RFI)/Request for Proposal (RFP) for the clinical services in the cluster
  • Review MSAs to ensure Service Level Agreements are specified and achieved in accordance with terms
  • Onboard and offboard nonemployees (NEMS) working in conjunction with the medical clinics
  • Perform ongoing monitoring and compliance of all vendors for different streams (e.g. Marketpalce, IS, INFO SEC, Third Pard Information Security Assessor (TPISA), Application Vulnerability Assessment (AVA), CROSS BOARDER)
  • Create and track CAPs and RE's related to the execution of onsite clinical and wellbeing service
  • Serve as the Records Management Owner (RMO) for the onsite medical clinics in the LATAM cluster
  • Willing to travel to other countries within the cluster, as directed
  • Fluent in written and spoken Spanish
  • Fluent in written and spoken English
  • Communications skills in Portuguese preferred
  • 25 years previous experience with thirdparty and vendor management
  • Experience with invoice processing and Oracle payments
  • Proficient in Microsoft Office suite, including Excel, Word, PowerPoint, Outlook
  • Excellent communication skills
-
Job Family Group:

Human Resources

-
Job Family:

Compensation & Benefits

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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