Service Delivery Program Manager

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Our company is on the lookout for a skilled Service Delivery Program Manager to join our team and play a crucial role.

In this position, you will be responsible for coordinating and overseeing all aspects of our major projects related to ERP/SAP in a well-organized manner.



Responsibilities:

  • Plan, implement, and manage program initiatives aligned with organizational goals.
  • Develop assessment protocols to enhance programs.
  • Ensure standards of satisfaction, quality, and performance are met.
  • Oversee multiple projects and ensure goals are achieved.
  • Collaborate with teams to develop project scope, resources, budget, and timelines.
  • Track status and reports for ongoing projects.
  • Facilitate Change governance meetings.
  • Present project updates to various stakeholders.
  • Evaluate technical solutions for quality delivery.
  • Ensure compliance with industry-specific regulations and standards.
  • Identify and mitigate program risks.
  • Plan and manage resource assignments and allocations.
  • Ensure compliance with company standards and policies.
  • Create necessary documentation and lead stakeholder meetings.
  • Provide technical leadership for specific areas as assigned.

Who We're Looking For:

If you are strategic, proactive, and have a knack for spotting opportunities, we want you on our team. Bring your customer insights to shape new offerings and excel in collaborative goal achievement.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or a minimum of 10 years' experience in SAP.
  • Experience in project management within an IT environment.
  • Strong knowledge of SAP methodologies and technologies.
  • Excellent communication, leadership, and problem-solving skills.
  • Proficiency in MS PowerPoint and Excel.
  • Technical background in SAP.

Preferred Qualifications:

  • Risk management.
  • Vendor management.
  • Strong problem-solving skills.
  • Adherence to regulatory standards.

What We Offer:

We provide a comprehensive benefits package including health insurance, life insurance, flexible work arrangements, wellness programs, transportation assistance, and more.Commitment with Diversity and Equal Opportunity

At Emerson, we have Employee Resource Groups focused on diversity, equity, and inclusion.

Our communities are:

  • Black Employee Alliance
  • Diverse Abilities
  • HOPE
  • LGTBIQ + Allies CR
  • Costa Rica SOMOS
  • Mosaic
  • Women's Impact Network
At Emerson, we believe in the power of diversity to drive innovation and creativity. We value unique perspectives and experiences, creating a collaborative environment where every individual thrives.

Join us and be part of a team dedicated to excellence and cutting-edge technologies that lead the way in automation solutions and engineering.
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