Latam Process
hace 2 semanas
ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM.
The Regional Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality.
Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.
This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation.
This role will be based in Escazu, Costa Rica and work with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate.
BASIC QUALIFICATIONS- Comprehensive knowledge and expertise in the technology landscape that supports MEET- Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls- Ability to manage multiple stakeholders- Proficiency in PC skills (MS Excel, Word, PowerPoint) required- Good organizational skills to coordinate and manage multiple priorities- Strong technical skills in managing transactions within a system- Strong written and verbal communication skills enabling effective communication with all levels of management- Strong customer service skills and mindset- Understanding of accounting terms and financial cycle- Understanding of compliance / financial controls- Strength with multitasking and ensuring accurate detail- Ability to work under pressure and to handle several projects at once- High level of self-motivation, energy and flexibility- Understanding of MAPP Policy terms and healthcare compliance policies- Strong interpersonal and organizational skills
PREFERRED QUALIFICATIONS- Typical Years of Experience: Less than 2 years of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)- Minimum of bachelor's degree in Business, Finance, or a related discipline- Fluency in English and Spanish is a must; additional languages preferred- Compliance experience and financial or audit controls background- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies- Previous experience with pharmaceutical companies is preferred- Fundamental knowledge of a large compliance related, customer faci
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