Order to Cash Program Manager, Ar Finops

hace 3 semanas

San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
3+ years of tax, finance or a related analytical field experience

  • 4+ years of creating process improvements with automation and analysis experience
  • 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
  • Bachelor's degree
  • Experience as a lean sensei, or experience working as a Quality Assurance Engineer
  • 3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
  • 3+ years of participating in continuous improvement projects to scale and improve controllership
  • Exceptional analytical and problemsolving skills. Ability to think strategically and tactically.
  • Excellent time management skills. Ability to prioritize, work independently, and deliver on urgent priorities.
  • Strong communication skills, able to positively influence behaviors and outcomes.
  • Exceptional attention to detail and a work ethic based upon a strong desire to exceed expectations.
  • Project management experience.
  • Demonstrated data analytics proficiency (excel skills, experience using Tableau or BI tools).
Key job responsibilities

  • Work with AR leaders in setting business objectives and priorities to deliver to accomplish key metrics.
  • Work with the leadership team to identify and implement best practices to streamline the Order to Cash (O2C) processes.
  • Explore upstream/downstream improvement opportunities and document operating procedures for complex vendors/customers and situations.
  • Recognize escalation trends and identify underlying defects and root causes to monitor, improve and deliver on key success and performance metrics.
  • Ensure existing policies, procedures, and controllership guidelines are followed.
  • Systemically intake, escalate, and triage receivables (collections and cash payments) contacts and issues and followthrough to resolution.
  • Partner with upstream business, operations and technology teams to integrate scalable endtoend O2C processes and solutions.
  • Partner and influence business partners and other teams to resolve defects.
  • Communicate directly with customers and vendors to resolve current invoice and billing discrepancies for all Amazon's clients to ensure timely and accurate receivables.
A day in the life

Key Focus:

  • Customer Solutions
  • Support, Identify and Remove process gaps.
  • Stakeholders Partnership build strong relations among business partners, commercial teams and other Amazon teams to remove barriers and positively impact Amazon's cash flow.

Major activities performed by this department are related to:

  • AR Launches.
  • Process Improvements / Automations
  • Controllership
About the team

Heredia, H, CRI

  • 5+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
  • MBA, or CPA
  • Knowledge of Tableau
  • 5+ years of Order to cash full cycle expertise.
  • Expertise in Six Sigma or other Lean defect reduction techniques.

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