IT Support Technician

hace 1 mes


San José, Costa Rica Now Digital Talent A tiempo completo

We are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location.

Job Responsibilities & Duties

  • Monitor IT infrastructure including network, VoIP, and security devices.
  • Monitor cloud environment to support Microsoft Windows desktop and servers.
  • Assist and support in IT ticket resolutions.
  • Collaborate with IT team members to ensure overall quality and efficiency.

Job Qualifications & Skills

  • Experience using IT Monitoring Tools like Endpoint Manager, PRTG or Zabbix.
  • 2+ years of networking and security support using FORTINET solutions.
  • 2+ years of support in VMWARE and CITRIX cloud environment.
  • 2+ years of support in Microsoft Windows desktops and servers.
  • 1+ years of support in VoIP environment using Cisco Unified Communication.
  • 1+ years of support in Microsoft Exchange Server.
  • Strong verbal and communication skills both in English and Spanish.
  • Strong collaborative skills to work with collaborative tools like Microsoft TEAMS.

Good to Have

  • Experience working with Microsoft PowerShell or Linux Shell.
  • Being able to run and finish asynchronous tasks.
  • Knowledge of using AI tools like ChatGPT or Microsoft Copilot.
  • Experience with agile methodologies like SCRUM.

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