Manager, Operational Intelligence

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

Manager, Operational Intelligence & Analytics – Santa Ana, Costa Rica

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Manager, Operational Intelligence & Analytics, in Digital Payments & Collections Operations.

Western Union powers your pursuit.

In this unique global role, you will be part of our cross-functional team in which you will be responsible for oversight and management of operational intelligence, insights & analytics function supporting our global money transfer operations for digital payment infrastructure, digital bank operations, digital & retail debt collections, among others. The position will provide key data insights to our global operations functions on big data analysis, operational performance & reporting which are critical for business decision making and global optimization initiatives. The position will work closely with cross-functional global and regional teams in dynamic working environments, aiming to deliver best-in-class solutions to our customers, agents and business partners.

Role Responsibilities

Leading our operational intelligence, analytics & reporting function supporting various global operations functions. Supports operational readiness for digital payments operations, digital banking, digital & retail debt collections, among others. Ensure timely, accurate & complete reporting of operations performance, Leads Monthly/Quarterly Business Reviews Responsible for developing, implementing, and maintaining existing & new operational processes within scope of responsibility. Drives Continuous Improvement, Automation, Automation, process Optimization initiatives. Attract, develop and retain key talent to our global operations.


Role Requirements

3+ years of financial industry experience, including any of the following: e-commerce, Payment Gateways, Acquirers, Processors and/or Associations. 3+ years of management experience Bachelors in technology, Mathematics, Engineering or Finance fields, MBA is preferred. Proven experience in successfully leading and managing high performing teams. Proficient in the use of statistical and data Analysis tools like: Microsoft products (Advanced Excel, SQL, Power BI), JIRA, Scrum, Phyton, R-Studio, Power Automate, Pointillist, Snowflake, Big Data, Machine Learning. Process Automation/Blue Prism and Agile experience is highly desired. Desired with some previous experience on VISA/Master Card dispute resolution process. Lean, Green Belt highly desired.

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista In house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

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