Manager, Communications

hace 4 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Manager, Communications
- Santa Costa Rica**

Are you a passionate, creative storyteller who uses critical insights and trends to manage and evolve operational communications strategies, content, channels, and programs to drive stakeholder engagement? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive. Then, it’s time to join Western Union as a Manager of Communications.

**Western Union powers your pursuit.**

In this integrated Communications Manager role, you will craft, manage and deliver communications strategies and programs for Western Union’s Agent and Partner Operations to further the company’s objectives while reinforcing our standards of service. Your remit will span across all countries globally where Western Union is present.

**Role and Responsibilities**
- You’ll be responsible for Agent and Partner Operations strategic communications planning and content development that drives business priorities and can be distributed through various internal communications channels across functions and regions.
- You will be developing internal and external content and communications strategies to support the implementation of the company’s strategic initiatives, operational changes, crisis management, etc. while managing end-to-end execution, including evaluation and measurement.
- Developing a strategy for creative storytelling across internal channels.
- Establishing and managing strategic, enterprise-level, and cross-functional communications plans.
- Build an editorial board and process to coordinate and deliver key content through a quarterly communications calendar - aligning with a master calendar of Agent and Partner activity, in addition to internal engagements.
- Establish a regular schedule and cadence for newsletters, operations updates, employee communications, Agent Communications, etc.
- Help coordinate logistics and materials for All Hands Meetings and Townhall Meetings for the leadership team.
- Act as a steward of all employee comms to ensure consistency and prioritization as necessary.
- Explore new and innovative platforms that allow easier access to newsletters and to increase readability.
- Identify opportunities to improve communications for the organization.

**Role Requirements**
- 5+ years of experience in marketing, public relations, market research and/or corporate communications.
- Bachelor’s degree in communications or related field.
- 2+ years of experience in management/leadership role.
- Proven record of communication skills to develop strong, clear, and appealing messages.
- Experience working with senior executives.
- Excellent English language skills (both written and verbal).
- Skill to turn information and data into meaningful messages.

Behavioral traits desired:

- Strong organizational and planning skills, with the ability to handle multiple tasks simultaneously.
- Stakeholder management.
- Strong record of evaluating situations quickly and act decisively.
- Adaptability and/or flexibility.
- A history of working in a fast-paced environment.
- People management skills.
- Attentiveness to details and upholding high communication standards.
- Demonstrated interest in communication field trends.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

LI-SM1

  • Manager, Communications

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Manager, Communications Santa Costa Rica**Are you a passionate, creative storyteller who uses critical insights and trends to manage and evolve operational communications strategies, content, channels, and programs to drive stakeholder engagement? Are you interested in joining a globally diverse organization where our unique contributions are recognized...

  • Manager, Lifecycle Service Communications

    hace 6 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Manager, Lifecycle Service Communications - Santa Ana Costa Rica** Are you a zealous all-around customer experience superstar with a passion for your work? Do you want to unleash your potential in a global Fintech company looking to move money for better? Are you interested in joining a globally diverse organization where our unique contributions are...

  • Manager, Lifecycle Service Communications

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Manager, Lifecycle Service Communications - Santa Ana Costa RicaAre you a zealous all-around customer experience superstar with a passion for your work? Do you want to unleash your potential in a global Fintech company looking to move money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized...

  • Social Media Community Manager

    hace 4 semanas

    Santa Ana, Costa Rica icuc A tiempo completo

    Company Description ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. The client offering this position is in the regulated tobacco industry. **Job Description**: Social Media Community...

  • Manager, Product

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Product Manager, Account Payout Network - Santa Ana, Costa Rica** Would you like to facilitate the encounter between ever more sophisticated customer needs and groundbreaking digital solutions? Are you ready to work in a fast-paced and truly global environment? Are you interested in joining a globally diverse organization where our unique contributions...

  • Human Resources Manager

    hace 3 semanas

    Santa Ana, Costa Rica Ingram Micro A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! **Job Description**: This role will interact regularly with stakeholders and leaders in the USA and must be able to communicate effectively in English. This is role is based at our facility in Pozos and is required to be onsite 5 days/week. As a Manager of Human Resources, you...

  • Human Resources Manager

    hace 2 semanas

    Santa Ana, Costa Rica Ingram Micro A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:This role will interact regularly with stakeholders and leaders in the USA and must be able to communicate effectively in English. This is role is based at our facility in Pozos and is required to be onsite 5 days/week.As a Manager of Human Resources, you will lead...

  • B2b Product and Engineering Project Manager

    hace 4 semanas

    Santa Ana, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

    Resumen: **¿Cuál es el rol?** El gerente asociado de proyectos y productos es responsable de planificar y supervisar proyectos dentro de la organización, desde la idea inicial hasta su finalización. Coordinan personas y procesos para entregar proyectos y productos a tiempo, dentro del presupuesto y con los resultados deseados alineados con los...

  • B2b Product and Engineering Project Manager

    hace 2 semanas

    Santa Ana, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo

    Resumen:¿Cuál es el rol?El gerente asociado de proyectos y productos es responsable de planificar y supervisar proyectos dentro de la organización, desde la idea inicial hasta su finalización.Coordinan personas y procesos para entregar proyectos y productos a tiempo, dentro del presupuesto y con los resultados deseados alineados con los objetivos.Utiliza...

  • Customer Success Manager

    hace 4 semanas

    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc. **Responsibilities** - Creates...

  • Inside Sales Rep

    hace 4 semanas

    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** Opportunity analysis. - Work with Global OEM partners. - Gathers and assesses customer technical needs. - Identifies related needs (lead generation, opportunity expansion). - Identifies site-specific parameters and constraints that impact the solution. - Identifies probable competition. - Solution Planning and Design. - Solicits...

  • Customer Success Manager

    hace 2 semanas

    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    Job Summary This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success. The role supports the endtoend execution of deals including proposal, negotiation, delivery, contract renewal etc.Responsibilities Creates and executes the...

  • Regional Channel Development Manager

    hace 4 semanas

    Santa Ana, Costa Rica Nitel A tiempo completo

    **the gig** You are a talented, energetic inside sales exec who is passionate about telecom, excel at building relationships, and thrive in a demanding environment. You will help shape channel development strategies, including defining how Nitel can position itself to expand business development opportunities and channel partnerships across your specified...

  • Inside Sales Rep

    hace 1 semana

    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **_ Responsibilities: _** Opportunity analysis. - Work with Global OEM partners. - Gathers and assesses customer technical needs. - Identifies related needs (lead generation, opportunity expansion). - Identifies site-specific parameters and constraints that impact the solution. - Identifies probable competition. - Solution Planning and Design. - Solicits...

  • Regional Channel Development Manager

    hace 2 semanas

    Santa Ana, Costa Rica Nitel A tiempo completo

    the gigYou are a talented, energetic inside sales exec who is passionate about telecom, excel at building relationships, and thrive in a demanding environment. You will help shape channel development strategies, including defining how Nitel can position itself to expand business development opportunities and channel partnerships across your specified...

  • Regional Channel Development Manager

    hace 2 semanas

    Santa Ana, Costa Rica Nitel A tiempo completo

    the gigYou are a talented, energetic inside sales exec who is passionate about telecom, excel at building relationships, and thrive in a demanding environment. You will help shape channel development strategies, including defining how Nitel can position itself to expand business development opportunities and channel partnerships across your specified...

  • Inside Sales Rep

    hace 2 semanas

    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    _ Responsibilities: _Opportunity analysis. Work with Global OEM partners. Gathers and assesses customer technical needs. Identifies related needs (lead generation, opportunity expansion). Identifies sitespecific parameters and constraints that impact the solution. Identifies probable competition. Solution Planning and Design. Solicits inputs from other...

  • Leader, Technology Business Ops

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Leader, Technology Business Ops - Santa Ana, Costa Rica** Do you enjoy leading and digital monitoring? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a **Leader for Technology Business Ops**. **Western...

  • Payroll Specialist

    hace 3 semanas

    Santa Ana, Costa Rica CWT A tiempo completo

    Payroll Specialist - (230000NP) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative...

  • Leader, Technology Business Ops

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    Leader, Technology Business Ops - Santa Ana, Costa RicaDo you enjoy leading and digital monitoring? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a Leader for Technology Business Ops.Western Union powers your...