Program Manager, Screening Services
hace 1 semana
3+ years of relevant program/project management experience
- Bachelor’s degree or equivalent experience
- 3+ years' experience defining program requirements and using data and metrics to determine improvements
- 3+ years' experience using communication skills (written and verbal) to propose complex solutions and explanations
Job summary
At Amazon, our businesses continue to grow and expand because of our innovative technologies, extensive global retail selection, and world class operations. Driving all of our businesses are talented employees who are strong owners, have the highest standards, and obsess over our customers. Employees come to Amazon to do meaningful work, and we make that easier by removing barriers, fixing defects, and enabling self-service.
We are looking for a Program Manager for Screening Services, to function as an independent program owner in the transportation screening space. The diversity of workers at Amazon is unprecedented, and this creates a significant opportunity for a new leader. Amazon is the fastest growing large employer in the world, and we need to deliver screening services, including background checks and drug tests, at the fastest rate, with the highest quality, and with the maximum flexibility - a unique business problem that no other company in the world is facing.
In this role, you will be responsible for managing US drug testing program for Amazon Air including driving high-risk, zero-defect projects and continuous process improvements to ensure drug compliance against Amazon policies and federal regulations. Given our scale and workforce diversity, your challenge will be to understand disparate internal and external vendor processes, identify current state gaps and to design and deliver an optimized and flexible shared service (consisting of vendors and operations) compatible with our internal tools and technologies while remaining accurate and compliant. Successful Program Managers in this role are expected to have high attention to detail, ability to evaluate risk and compliance, are data-driven problem solvers and innovators who can pivot quickly, thrive in ambiguous environments, turn unrealized ideas into tactical solutions, and consistently raise the bar for high standards.
Core responsibilities include:
- Leadership - Manage initiatives, programs and services; work to understand the space; develop and implement long-term scalable solutions; drive alignment between stakeholders through strong leadership when necessary
- Innovation - Understand current state, and identify creative solutions to shift the way we think about our programs and services; move beyond our current approach to view our space from an entirely new lens
- Deliver Solutions - Design and implement new or modified processes to meet short-term and long-term needs related to Screening programs; build on past experience with successful project delivery, particularly in deploying services and technologies at scale
- Communication - Communicate complex analysis and insights to stakeholders and senior business leaders, both verbally and in writing
- Measurement - Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for planning and ultimately realizing intended ROIs; balance skills to dive deep into the data to drive decisions, while also maintaining strategic long-term view
- Passion for invention, experimentation, and learning.
- Quick self-starter with a desire to deep dive and leverage data to drive decisions
- Strong track record of sustained and continuously improving operational excellence.
- Demonstrated ability to work in a fast-paced, high-risk, deadline-oriented work environment
- Experience establishing and leveraging partnerships with internal and external teams to execute tactical initiatives
- Experience related to transportation, supply chain, logistics, risk management, or regulatory compliance fields
- Continuous improvement background (i.e. six sigma, ISO, Quality, etc.).
- Program Management Certification
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