Team Mgr, Screening Services
hace 2 semanas
**Basic Qualifications**:
- 1+ year of experience managing and developing direct reports. Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics
- Outstanding Customer Service skills.
- Excellent written and verbal communication skills.
- Adaptability to a fast-paced environment
- Strong management of MS Office
Job summary
As a member of Amazon’s Screening Services team, you will be performing the functions of a Team Manager for Screening Services. You will be required to work with management to develop and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results. You will manage Background Check program support, including adjudication and employee screening services for US and Canada Transportation Programs. This includes ongoing support to Screening Service adjudication teams by improving self-service tools, monitoring policy and process updates as the programs grow.
Key job responsibilities
**Project Management and Communication**:
- Identifies customer impacting issues and implements solutions and process improvement to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
- Assists in developing and implementing training programs to improve the quality and productivity of the team.
- Identifies need, creates and distributes standard communications. Maintains departmental content in all channels.
- Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with mínimal guidance from Manager.
**People Management**:
- Leads and develops a team of Associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team. Manages the team and ensures high service delivery and execution
- Achieves performance goals and objectives in line with the network wide vision and goals.
- Communicates policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members.
- Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
**Customer Service**:
**Subject Matter Expertise**:
- Acts as a Subject Matter Expert for customers, team and vendors, General understanding of HR Services workload and priorities
- Knows and works with outside sources to develop interpretations and solutions for complex issues
- Performs audits of team’s work. Assists in developing and approving guidelines
**Preferred Qualifications**:
- Previous Project Management experience, driving complex projects with full project life-cycle management
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