Operations Manager, Screening Services

hace 1 semana

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Bachelor’s degree or equivalent experience
- Operational experience managing a shared services function
- Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple teams
- Experience capacity planning
- Ability to work independently and in a team
- Strong organizational and communication skills
- Demonstrated problem solving skills
- Advanced working knowledge of Microsoft Excel and SQL
- Strong Commitment to and passion for customer satisfaction
- Strong analytical and data gathering skills including the ability to translate large amounts of data into actionable insights
- Ability to handle changing priorities and use good judgement in stressful situations

Job summary
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Amazon Screening Services Operations Manager, based in San Jose, CRI has complete responsibility for the pre-employment screening operations for our North America Customer Fulfillment hiring program. We are known for our speed, accuracy and exceptional service which supports associate on-boarding.

This position leads a global team of Managers and Process Leads located in San Jose, CRI and and Hyderabad, IND. In this role, you ‘ll help us deliver pre-employment screens by exceeding productivity and quality goals ensuring a seamless on-boarding experience for new Amazonians. Our scale is expansive and continues to grow.

Key job responsibilities
Project Management and Communication:

- Presents operational metrics to the senior leadership team.
- Identifies service gaps and implements process improvement solutions.
- Leads the implementation of training initiatives to improve quality and productivity.
- Creates data driven business cases and manages enhancements.
- Drives solutions to escalations, providing root cause analysis and recommendation.

People Management:

- Problem-solves for closing team performance gaps.
- Hires and develops talent.
- Achieves performance goals and objectives in line with the network wide vision and goals.
- Develops & Communicates policies to associates and creates mechanisms to ensure compliance.
- Manages the team workflow to maintain service levels and ensure equitable workloads.
- Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work, employee engagement, performance management, and conflict resolution.

Customer Service:

- Manages key stakeholders.

Subject Matter Expertise:

- General understanding of HR Services workload and priorities.
- Knows and interprets complex legal stipulations.
- Advocates for HR Services.
- Experience managing permanent and contingent workforce
- HR central services, recruiting services, and pre-employment screening knowledge

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