Program Manager, Screening Services, Operational

hace 1 semana


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

5-7 years of overall experience
- Bachelor's Degree
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards.

Job summary

This is a great opportunity to create programs from the ground up in support of our team mission. We are building a new Operations Excellence program to create mechanisms that inspect and improve operational performance. This role requires a strong Program Manager to develop and manage large and medium-scope programs.

Key job responsibilities
- Delivers complex projects from initiation through delivery.
- Works on multiple projects whilst ensuring the structured delivery of each activity to meet our customers’ needs.
- Creates, tracks, and reports on the status of a portfolio of projects, business metrics, and compliance metrics.
- Sets or collaborates on business objectives to deliver system or process solutions that efficiently use resources and prioritize technology and automation.
- Defines success criteria for projects.
- Builds project plans and templates such as project schedules, risk logs, status reports, metrics plans, etc.
- Owns project status communication, including building consensus among stakeholders by helping them make high judgement decisions and identify possible outcomes.
- Transforms raw thoughts into clear documentation and requirements (project charter, problem statement, RACI, functional requirements, reporting).
- Drives improvement opportunities by understanding customer needs and collaborating with stakeholders on designing new solutions that enhance business performance and achieve established goals.
- Analyzes the needs of multiple stakeholders/users to improve projects and document requirements.
- Demonstrating a bias for action and an ability to deal with great ambiguity; one of the key success criteria for this position is the ability to effectively drive change in loosely defined situations.

About the team

Vendor and Operational Excellence (VOE) is a shared service program that provides tools for programs within Screening Services to inspect and improve performance. The tools managed by VOE include mechanisms and tactical support to improve quality of both screening vendors and internal operations. VOE will design these tools to support all programs within Screening Services whenever possible. VOE will also provide governance and certification services to ensure that internal teams and external vendor are compliant with standards related to risk mitigation and operational efficiency.
- Bachelor’s degree in a related field such as mathematics, statistics, or data analytics.
- 2+ Years of relevant experience.



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years of relevant program/project management experience - Bachelor’s degree or equivalent experience - 3+ years' experience defining program requirements and using data and metrics to determine improvements - 3+ years' experience using communication skills (written and verbal) to propose complex solutions and explanations Job summary At Amazon, our...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree or equivalent experience - Operational experience managing a shared services function - Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple teams - Experience capacity planning - Ability to work independently and in a team - Strong organizational and communication skills -...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionThis is an exciting opportunity to join our Screening Services team as a Team Manager. As a key member of our team, you will be responsible for leading a team of Associates and Specialists, driving business initiatives, and delivering results in a fast-paced environment.Main ResponsibilitiesLead and develop a team of Associates and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Company Overview**Amazon's Screening Services team plays a critical role in supporting business processes and controls for Specialty Programs, including Trusted Position and AWS Customer Required Background Check. The team collaborates with various stakeholders, such as Recruitment, HR Risk and Compliance, Contract Legal, and Engagement Managers of...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Basic Qualifications**: - 1+ year of experience managing and developing direct reports. Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail - Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Basic Qualifications**:- 1+ year of experience managing and developing direct reports.Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewWe are seeking an experienced Operations Manager to lead our pre-employment screening operations in San Jose, Costa Rica. As a member of our Amazon Screening Services team, you will be responsible for managing a global team of managers and process leads, ensuring seamless onboarding experiences for new Amazonians while exceeding productivity and...

  • Global Team Leader

    hace 3 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Team Manager to join our Screening Services team at Amzn Support Srvcs Costa Rica.The successful candidate will be responsible for leading a team of Associates and Specialists, driving business initiatives, and delivering results in a fast-paced environment.Key ResponsibilitiesDevelop and implement...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree - Prior experience with data visualization tools such as QuickSight, Excel, Tableau, Power BI - Intermediate SQL skills and an ability to learn new SQL languages. Job summary We are building a new team and need a strong analyst to help create something special by developing insights to guide our growth and help accomplish our...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleAs a key member of our Amazon Screening Services team in Costa Rica, you will be responsible for leading our global pre-employment screening operations. Your primary focus will be on ensuring seamless onboarding experiences for new Amazonians while exceeding productivity and quality goals.Key Responsibilities:Presents operational metrics to...

  • Business Analyst

    hace 4 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Business, Computer Science, and Engineering or a related field or related discipline; or 2+ years of equivalent Amazon experience - 2+ years of Business Intelligence experience building dashboards on Qlik Sense, Tableau, Power BI or any other data visualization tool - Advanced working knowledge of data mining using SQL, ETL, data...

  • Business Analyst

    hace 1 día


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Business, Computer Science, and Engineering or a related field or related discipline; or 2+ years of equivalent Amazon experience - 2+ years of Business Intelligence experience building dashboards on Qlik Sense, Tableau, Power BI or any other data visualization tool - Advanced working knowledge of data mining using SQL, ETL, data...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **About the Role**We are looking for an experienced Program Manager to lead complex cross-functional projects at Amazon's Screening Services in Costa Rica. As a Program Manager, you will be responsible for managing the lifecycle of these projects from design to implementation and leadership.**Responsibilities include:**Managing the gap between teams,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic qualifications - Experience defining program requirements and using data and metrics to drive decision-making - 1+ years of experience delivering cross functional projects - 1+ years of experience in program or project management - 1+ years of experience working cross functionally with tech and non-tech teams Job summary Program Manager **Location...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Overview**We are seeking a highly skilled Program Manager to join our team at Amazon's Screening Services in Costa Rica. As a member of our team, you will be responsible for managing the lifecycle of complex cross-functional programs with significant impact.**Key Responsibilities:**Define project objectives and analyze data to drive improvementsPartner...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl seeks a detail-oriented Hiring Specialist to join our Screening Services Operations team. The ideal candidate will have 6+ months of human resources experience and 6+ months of customer service experience.The successful candidate will possess excellent attention to detail, analytical and critical thinking skills, and...

  • Rcs QA Specialist

    hace 3 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    BASIC QUALIFICATIONS - Minimum 2 years experience in AML or Screening investigations or auditing. - Proficient in Portuguese and English (+B2) - Proficient with the use of Microsoft Office. Risk and Compliance Services (RCS) is rapidly expanding its presence across Amazon’s diverse compliance programs globally. RCS Quality is looking for independent,...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ months of human resources experience - 6+ months of customer service experience - Experience in confidential environments - Bachelor’s Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike) **This is a seasonal contract of 4 months** As a member of Amazon’s...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    6+ months of human resources experience- 6+ months of customer service experience- Experience in confidential environments- Bachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)**This is a seasonal contract of 4 months**As a member of Amazon's Screening...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    3+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF...