Background Screening Escalations Analyst

hace 15 horas

San Francisco, Heredia, Costa Rica Citi A tiempo completo
Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies Interpret data and results based on the analysis of information and application of professional judgement Apply project management to assist operational projects as assigned Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow Resolve varied and complex issues using professional judgment, discretion, and business expertise Provide informal guidance and training to new and lower level team members, as needed Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Manage evolving case load of complex Screening escalations and HR matters with significant cross-departmental and departmental impact Recommend and implement new work procedures and address and resolve exceptional/unusual issues Partner with the operation team(s) and other departments within Screening workflow Contribute to the development of new techniques and processes for the area or function Evaluate moderately complex and varied issues with substantial potential impact Can exercise independence of judgment and autonomy 2-5 years of relevant experience Proficient in Microsoft Office High level knowledge of related to industry standards and practices Ability to work unsupervised and adjust priorities quickly as circumstances dictate Bachelor's degree/University degree or equivalent experience 2- 5 years of experience in a related role Advanced English level Demonstrated experience in Screening applications and or investigation tools Proven experience in the Investigation and Screening Adjudication process Demonstrated problem-solving and decision-making skills Ability to work unsupervised and adjust priorities quickly as circumstances dictate Proficient in Microsoft Office and Access Bachelor's degree/University degree finished or in progress Job Family Group: Operations - Core Job Family: Operations Support Time Type: Full time For complementary skills, please see above and/or contact the recruiter.

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