Customer Success Manager

hace 6 días

San Francisco, Costa Rica Wrike Careers Page A tiempo completo

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**Ready to become a Wriker?**:
Wrike is looking for an energetic, passionate, empathetic and tech-savvy Customer Success Manager to partner with our customers throughout their journey to ensure they maximize the value of their investment. As a business processes strategist and change management advisor, you will be focusing on helping our customers unlock their teams' potential and raise the bar on productivity and collaboration through Wrike. It'll be your job to understand your customers' goals & success metrics, offer tailored advice on best practices, and be the voice of the customer within our organization.

**More about Your team**:
You will be part of the incredible North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.

**How You'll Make an impact**:

- Own the gross and net retention of the accounts in your book of business
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value
- Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities
- Build Success Plans & conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity
- Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
- Partner with our marketing team to identify references and case studies
- Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
- Quarterback your accounts by overseeing multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.

**You will achieve your best if you have**:

- 2+ years of work experience in a customer-facing role
- Bachelor's degree

**You will stand out with**:

- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Wrike's financial impact
- Strong public speaking skills: able to lead C-Level conversations around business optimization
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience
- Excellent organization, note taking, project management, and time management skills
- Masterful project manager, overseeing and driving several concurrent initiatives within an account and/or across a portfolio of accounts..

**What's next?**:

- Written test
- Hiring Manager Interview
- Peer Interview
- Panel Interview

LI-GS1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Hybrid work mode**

Wrike promotes a
- ** **hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Deliver Business Outcomes**

**Be better than the competition**

**Move fast. Then, move faster**

**Know our customers**

**We win together**

**Have courage

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