Client Services Specialist Level 1

hace 1 semana

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish - and we’re not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

**Role Summary**

We are currently looking for outstanding people to help us realize our vision. As a Client Services Specialist Level 1, your role is crucial as you serve as a primary point of contact for our internal business partners, addressing inquiries that originate from our valued clients. This responsibility is key to maintaining serene and confident client relationships, reassuring them of our unmatched ability to manage and interpret complex data insights. Your role involves diligently responding to and navigating these inquiries, ensuring our clients and internal partners feel fully supported and valued. This position not only plays a fundamental part in the smooth operation of our client services but also positions you for potential growth within our organization. For those with aspirations in data-driven decision making and client relations, this role offers a direct pathway to advancing into a Data Management Analyst position, where you can further influence our strategies and contribute to our success in the data industry.

**Knowledge, Skills and Experience**
- Proven track record of strategic customer service excellence, demonstrating a deep understanding of client needs and the ability to anticipate future requirements.
- Good analytical and problem-solving skills, with ability for identifying underlying issues.
- In-depth knowledge of Microsoft Office Suite, particularly Excel, MS Access, and other data analysis tools. Familiarity with CRM software and database management tools is a plus.
- Highly independent, with a demonstrated ability to take initiative in identifying opportunities for improvement and leading change efforts.
- Document findings and responses in detail to facilitate knowledge sharing and for future reference, ensuring a legacy of learning and adaptability within the team. Oversee approval processes with an exceptional degree of attention to detail and a heightened awareness of the significance of handling sensitive information securely.

**Key Responsibilities**
- Engage in rigorous research to provide comprehensive responses and insights regarding potential shifts in data and the factors influencing these changes. This involves navigating various internal databases, systems to gather necessary information and having a nuanced understanding that not all data inqueries will follow a uniformed pattern, requiring a flexible and analytical approach to problem solving.
- The role requires reaching out to multiple business lines, so strong interpersonal skills and the ability to build relationships across different teams is important. This includes being comfortable and confident in initiating conversations and following up with various stakeholders to gather information.
- The need for efficient time management skills to handle multiple queries simultaneously and deliver answers within a tight deadline. A strong orientation towards understanding and meeting the needs of clients, including the ability to empathize with clients’ data challenges and deliver solutions that meet their needs.

**Qualifications**:
***This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**

**Qualifications**
- Bachelor’s degree or equivalent experience in Business Administration, Communications, Information Technology, or a related field.
- 2 to 5 years of experience in a customer service role, ideally within a data driven or technology focused environment. Prior work in a corporate setting is a plus.

**What you'll bring**

This role serves as an indispensable connector between Experian Marketing Services, its clients, and internal teams, reinforcing the critical role of excellent communication and customer service across various business lines. By ensuring that complex information is communicated clearly and concisely, the person in this position facilitates effective collaboration and informed decision-making. Their skillful management of inquiries not only bolsters client satisfaction and trust but is also key to nurturing and expanding our business relationships. Moreover,

  • Client Services Specialist Senior

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Jr. Level 1 Network Technician

    hace 4 días

    Heredia, Costa Rica Citi A tiempo completo

    As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our...

  • Shared Services Specialist

    hace 4 semanas

    Heredia, Costa Rica DHL A tiempo completo

    **Shared Services Specialist***: The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD...

  • Shared Services Specialist

    hace 1 día

    Heredia, Costa Rica DHL A tiempo completo

    **Shared Services Specialist***: The Shared Services specialist’s role is to liaise between the operational Shared Services team regionally and the Shared Services Service Lead (dotted line). The main focus is to deliver proposals for efficiency gains (standardization & automation) for the supported Shared Services in cooperation with the SD...

  • Client Services Principal Architect, Experian

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to Work For**. In addition, for the last five years we’ve been name in the top **100 “World’s Most Innovative Companies” by Forbes Magazine**. This position will be supporting the Experian Consumer Services (ECS) - a passionate and...

  • Client Services Principal Architect, Experian

    hace 4 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to Work For**. In addition, for the last five years we’ve been name in the top **100 “World’s Most Innovative Companies” by Forbes Magazine**. This position will be supporting the Experian Consumer Services (ECS) - a passionate and...

  • Client Services Supervisor

    hace 7 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Client Services-financial Specialist

    hace 5 días

    Heredia, Costa Rica ZM Financial Systems A tiempo completo

    Collaboration = Innovation One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together. Department - We strive to be a world-class sales organization with our customers’ needs at...

  • Client Services Representative

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • Client Services Associate

    hace 5 días

    Heredia, Costa Rica GFT Technologies SE A tiempo completo

    **About the role**: Do you genuinely like helping people? Do you have experience in delivering exceptional customer service? If yes, we would like you on our team! Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients...

  • Employee Services Associates

    hace 4 semanas

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS1007**: Posted on: 2021-09-17 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...

  • Employee Services Associates

    hace 1 día

    Heredia, Costa Rica PTS Consulting Services A tiempo completo

    **Job ID**: **JDPTS1007**: Posted on: 2021-09-17 1 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our...

  • Client Review Specialist

    hace 3 días

    Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    We are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...

  • Outsourcing Specialist

    hace 3 semanas

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Client Services Analyst Expert

    hace 6 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Client Review Specialist

    hace 3 semanas

    Heredia, Costa Rica Eagan Immigration PLLC A tiempo completo

    We are looking for a Client Review Specialist to help current clients review and finalize their immigration forms and declarations prior to filing with USCIS. The Client Review Specialist will demonstrate compassion and empathy for the client, provide detailed and informed information to the clients from attorneys, and share a comprehensive debrief of the...

  • Especialista de Servicio Al Cliente

    hace 7 días

    Heredia, Costa Rica DHL A tiempo completo

    **ESPECIALISTA DE SERVICIO AL CLIENTE - INPLANT 1** **Objetivos del Puesto**: Atender, controlar y desarrollar actividades propiamente solicitadas por el cliente de acuerdo a los servicios establecidos en el contrato entre ambas compañías. **Responsabilidades**: - Coordinar tareas propias del cliente de acuerdo a las solicitudes y necesidades...

  • Call Center Representative

    hace 6 días

    Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week. **Responsibilities** As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate...

  • HR Services Specialist

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...

  • HR Services Specialist

    hace 6 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Maintain a polite, helpful, and professional manner always. - Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization. - Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where...