Client Services Analyst Expert
hace 1 semana
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine. Fueled by best-in-class data and innovative technology we help businesses and consumers make smarter decisions and create a better tomorrow.
Experian Automotive is the global powerhouse in data intelligence and is transforming the way the automotive industry uses auto data to drive insights. This unmatched level of intelligence enables our clients to see trends and take action before the competition, giving them a stronger advantage to make decisions that position them to win in a crowded marketplace.
**Role Purpose**
The Client Services Analyst** **Expert will be part of a team, actively working with clients and Experian staff to provide ongoing support, managing research, and process improvement/automation projects. The Analyst will also be responsible for assisting data reporting clients and ensuring existing clients are billed accurately per contract terms.
**Major Job Functions**
- Collaborate with internal and external groups to manage and define process requirements for various projects (ie: client billing, process improvement, automation, data reporters)
- Review internal process, recommend, and develop changes to improve systems efficiency, automation, and/or effectiveness
- Partner with internal and cross functional teams to analyze problems and provide analysis to solve business problems
- Identify problems/solutions and lead research on complex issues
- Outline processing plans and training to support the implementation of new programs or processes
- Develop strong working relationships with internal partners, clients, and service/sales teams
- Assess project complexity and estimate development and implementation time frames and communicate summary level information to management and involved parties as required
- Monitor accuracy and completeness of all assigned projects
- Provide technical support including testing, debugging, troubleshooting, and implementing necessary automation program changes, updates, or modifications
- Responsible for tracking change requests and high severity incidents
- Proactively keep abreast of new technology, procedures and programs and understand related software systems
- Provides technical support, troubleshooting and implementation of RPA/RDA automation
**Qualifications**:
- Bachelor’s degree or equivalent experience required
- Requires a minimum of 4 years’ experience in a clients services role
- Experience leading process improvement/automation projects
- Strong knowledge of company products, services, and systems
- Advanced analytical skills (problem identification/ resolution)
- Strong PC skills and knowledge automation tools
- Strong organizational skills with the ability to work independently
- Strong oral and written communication skills
- Good leadership and project management skills
- Ability to work closely with diverse group of internal / external organizational members
- Previous Experian technical experience is helpful
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
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