Customer Support Associate

hace 1 semana

San José, Costa Rica LightForce Ortho A tiempo completo

**Position**:
Customer Support Associate

**Location**

San José, Costa Rica, Remote

**About LightForce**

**Description**

**Essential Duties and Responsibilities**
- Interact with internal and external customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Research required information using available resources.
- Work with other Business Areas to resolve user inquiries.
- Follow standard processes and procedures.
- Follow up and outreach to customers whenever necessary.
- Stay current with system, product, and process changes and updates.
- Comply with the department's productivity and QA metrics.
- Handle sensitive or confidential customer data in a professional, responsible manner.
- Complete any special project assignments and assist other departments during lower customer contact periods.
- Support additional tasks as required.

**Education and Experience
- 40 WPM minimum typing speed
- Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, or bachelor's degree, in any field.
- 2 years of experience in a customer-facing position.

**Required Qualifications**
- English - Spanish Language (C1 or above).
- Excellent communication skills: listening, written, and verbal.
- Good presentation and a polite, tactful, and friendly character
- Schedule flexibility
- A genuine interest in working with and helping customers.
- Strong attention to detail and excellent analytical, problem-solving, and decision-making skills.
- Excellent time-management skills.
- Strong people skills and ability to work with cross functions.
- Ability to work and thrive in a team environment
- A creative and adaptable individual who is good at developing and maintaining positive working relationships
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Adapt quickly to changing priorities and customer needs

**Preferred Qualifications**
- Experience in digital dentistry or 3D printing is a plus

**Physical Demands**
- Requires the ability to use hands, and reach with hands and arms
- Requires the ability to see, listen, and speak
- Requires the ability to view and reliably identify small (< 1 mm), low-contrast features on parts/components
- Requires the ability to lift up to 20 pounds
- Requires work activities with production chemicals, adhesives and epoxies, using required personal protective equipment
- Requires walking and standing for long periods of time
- No physical requirements / accommodations can be made

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

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