Empleos actuales relacionados con Its Support Associate Ii - San José - Amazon Support Services Costa Rica SRL
-
It Support Associate Ii
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment- Advanced written and spoken English level- High School diploma- Experience in Windows, Mac OS environments- Proven ability to communicate with technical and non-technical staffAmazon's IT Support is the first point of contact for technical support service requests.Our IT Support Associate II...
-
IT Support Assoc Ii
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Job summary Amazon's IT Support is the first point of contact for technical support service requests. Our IT...
-
Its Support Associate Ii Portuguese
hace 4 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment- Advanced written and spoken English level- High School diploma- Experience in Windows, Mac OS environments- Proven ability to communicate with technical and non-technical staff- Bachelor's degree in Computer science or IT related field.- Advanced Linux systems administration skills /...
-
It Support Assoc I
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications6+ months of experience in IT help-desk or desk-side environment.Advanced written and spoken English and Spanish level.High School diplomaExperience in Windows, Mac OS environmentsProven ability to communicate with technical and non-technical staff.Job summaryExternal Job DescriptionAmazon's IT Support is the first point of contact for...
-
Technical Support Specialist
hace 4 días
San José, San José, Costa Rica beBee Careers A tiempo completoJob OverviewWe are seeking a highly skilled and motivated individual to join our team as an IT Support Associate II.
-
R2r Associate Ii
hace 5 días
San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014202- Position name: Global Inventory Associate II - This position will report to the Costa Rica R2R Global Inventory Team Leader. This position is responsible for performing Inventory Accounting activities related to the Financial Month End process, such as balance...
-
R2R Associate Ii
hace 3 semanas
San José, San José, Costa Rica Zoetis A tiempo completolocations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014202- Position name: Global Inventory Associate II- This position will report to the Costa Rica R2R Global Inventory Team Leader.This position is responsible for performing Inventory Accounting activities related to the Financial Month End process, such as balance...
-
Accounting Operations Associate
hace 2 semanas
San José, San José, Costa Rica Zoetis A tiempo completoJob SummaryZoetis is seeking a highly motivated and detail-oriented individual to join our team as an R2R Associate II. This role will be based in Costa Rica and report to the Costa Rica R2R FA Lead.About UsAs a leading animal health company, Zoetis is committed to delivering innovative solutions that improve animal health and well-being. Our team works...
-
It Support Assoc Ii
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)- 4+ years of experience troubleshooting skills in a multi-user high availability environment- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP- 4+ years of experience in PC repair,...
-
Its Support Mgr Ii, It Services
hace 6 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of developing a team of technical professionals across multiple locations experience- 2+ years of leading technology teams as a information technology operations manager experience- Bachelor's degree, or 4+ years of professional or military experience- Knowledge of Linux or Unix systems administrationAt Amazon, we strive to be Earth's most...
Its Support Associate Ii
hace 3 semanas
1+ years of experience in IT help-desk or desk-side environment
- Advanced written and spoken English level
- Advanced written and spoken Portuguese level
- High School diploma
- Experience in Windows, Mac OS environments
- Proven ability to communicate with technical and non-technical staff
Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Associate I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate I will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
- Provide basic technical support to Amazon Corporate employees worldwide.
- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions.
- Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
San Jose, SJ, CRI
- Bachelor’s degree in Computer science or IT related field.
- Advanced Linux systems administration skills / certification
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Cisco CCNA certification
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- Ability to manage high priority projects
- Proven ability to work successfully with limited supervision
