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Seller Onboarding Associate-br

hace 3 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Fluency in Spanish, Portuguese and English is required.
- Prior experience working within a customer service /contact center environment (voice support).
- MS Office Application Excel and Internet Explorer / Google Chrome.
- Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation.
- Demonstrates effective communication, composure, and professional attitude.

Job summary

The Registration and Compliance Ops (RCO) organization is currently hiring Seller Onboarding Associate. The primary responsibility of the Seller Registration & Onboarding Associate is to provide direct support to Amazon Sellers, as part of their registration and on boarding process onto the Amazon store. The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation and conducting the relevant verification so the Seller can complete registration and begin selling on Amazon. The Seller Onboarding Associate will be required to interact directly with Amazon Sellers through a live session. This role plays a critical part in making Amazon the safest and most trusted place on Earth by giving honest entrepreneurs a safe, convenient on-boarding experience, while deterring the ill-intentioned.

Key job responsibilities
- Shift to be determine(San Jose Time), Shift timing change by +/-1 hour due to day light savings.

Country support - USA
- Demonstrated passion for delivering world class customer service, maintaining a positive, supportive and professional manner.
- An ability to build strong working relationships, as this role will require you to liaise with Compliance Operations and / or Seller Support teams to effectively and efficiently resolve Seller queries.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues where required.
- Ensures compliance with process and procedures whilst achieving quality and performance metrics.
- Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
- Contributes to a positive team environment and proactively aids other team members with difficult cases as needed.
- Demonstrated desire to expand skills into new areas. -Business acumen in areas of e-commerce and retail is advantageous. -Process improvement awareness and experience. -Ability to embrace constant change with flexibility and good grace.