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In this role, you'll be part of a global team transforming smiles and changing lives. As a Customer Service Agent, you'll play a vital role in helping dental professionals achieve the clinical results they expect.
Your responsibilities will include:
- Adapting to our Customer Advocacy culture and responsibilities
- Handling all customer interactions with professionalism and within defined response timeframes
- Following up on cases until proper resolution
- Documenting interactions, including details required in our CRM
- Reporting complaints and product safety
- Achieving consistent performance considering KPIs requirements
- Compliance with deadlines for LMS courses
We're looking for candidates who possess high school degrees, relevant experience, and proficiency in English and Spanish. If you're driven to deliver exceptional customer experiences, join us.
