Sales Operations Support Specialist
hace 4 días
Splunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises protect their digital systems and maintain reliability. What sets us apart as an amazing career destination? It's our people, who make up the heart of our organization. If you become a part of Splunk, we want your whole self – what we call your "million data points". So bring your work experience, problem-solving skills, and talent, but also your joy, passion, and individuality.
Becoming an integral part of our high-energy team offers significant opportunities to make a positive impact on the business. Your responsibilities will include:
- Resolving user access issues, account data, quoting, and opportunity booking problems
- Acting as a point of contact for all aspects of account management, transaction processing from opportunity to booking, including educating and training Sales teams on system use and processes
- Documenting recurring issues logged by internal teams
- Collaborating with Sales to structure quotes and ensure adherence to company standards
- Proactively engaging with Sales Reps to review opportunity transactions, booking documents, and quotes for open deals before critical periods
- Troubleshooting system errors and providing clear instructions to Sales Reps to fix errors promptly
- Assisting Sales with quote completion and providing ad-hoc training when needed
- Creating, updating, cleansing, and enriching accounts through research, manual correction, or automation tools
- Addressing system access issues proactively or resolving ongoing field system access needs
- Collaborating with Partner Operations, Distribution Operations, Sales Operations, Partner Development, and Order Management teams to ensure quotes and orders meet defined criteria
- Working cross-functionally on non-compliant orders and providing direction and clarity on steps to resolve order issues
- Communicating and collaborating on process challenges with internal teams for process efficiencies
- Reconciling amounts on orders submitted from Sales to reported bookings and revenues received from Finance
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