Sales Operations Coordinator
hace 4 días
Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale.
Job OverviewWe are seeking a highly skilled Deal Desk/Order Management Specialist to support our sales teams throughout the sales cycle. This role will be responsible for reviewing contracts and order paperwork for completeness and accuracy, providing guidance on complex deal structures, and coordinating deal reviews with sales.
Key Responsibilities- Support all sales teams throughout the complete sales cycle to meet customer needs
- Review contracts and order paperwork for completeness and accuracy
- Provide guidance on complex deal structures and escalate specialized issues to appropriate partners for resolution and approval
- Quickly learn and master the quoting process
- Coordinate deal reviews with sales; support training, development, and compliance with operational policies
- Manage the daily deal approval process
- Work between the Finance and Sales departments to ensure sales transactions are quick and efficient
- Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
- Help with daily and weekly reconciliation of transactions
- Be a liaison between our Channel Partners, Partner team, and Sales teams
- Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
- 1+ years of experience with Order Management, Sales Ops, or Deal Desk
- Ability to ensure order detail and documentation is updated and entered in the system
- Familiarity with financial or revenue recognition principles and contracting guidelines
- Experience in a high volume / multi transactional environment
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