Sales Operations Specialist

hace 4 días


San José, San José, Costa Rica Zm Financial Systems A tiempo completo

At Zm Financial Systems, we thrive on diverse perspectives to overcome ever-changing market challenges. As a Sales Operations Specialist, you will play a key role in ensuring that our commercial processes are efficient and effective.

The ideal candidate will have good knowledge of capital markets and countries within the LATAM region. Relevant KYC/AML experience in the financial industry is highly advantageous. You will work closely with internal stakeholders, including Legal, Compliance, Pricing, GMO, Billing, and Collections, to ensure that our procedures are followed and activities comply with regulatory requirements.

You will be responsible for performing KYC/AML due diligence for new and existing clients using public and internal sources. You will conduct research and analysis, track and maintain documentation, meet quality and throughput targets, and produce regular reporting on KYC/AML stats for internal stakeholders.

Key Responsibilities:

  • Perform KYC/AML due diligence for new and existing clients
  • Closely follow-up with customers on outstanding documentation and information to meet KYC/AML guidelines
  • Resolve KYC related problems from new and existing clients
  • Produce regular reporting on KYC/AML stats
  • Liaise with internal stakeholders to address questions and issues arising from the KYC/AML process
  • Assist and participate in assigned projects


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