Technical Support Specialist for Emerging Technologies

hace 1 mes


San José, San José, Costa Rica Microsoft A tiempo completo

Microsoft welcomes thousands of university graduates from around the world to join its team each year.

The company's mission is to empower every individual and organization on the planet to achieve more. As employees, they come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. They build on values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.

Learn more about Microsoft's cultural attributes

Interns at Microsoft work on real-world projects in collaboration with teams across the globe, while having fun along the way. They're empowered to build community, explore their passions, and achieve their goals. This opportunity allows them to bring their solutions and ideas to life while working on cutting-edge technology.

The internship is designed for individuals to do great work, learn, and grow, while experiencing Microsoft's diverse community connection, executive engagement, and memorable events.

Are you ready to join us and create the future?

Responsibilities:
  • Reviews issues and contacts customers to understand the problem. Ensures customers stay informed about the status/solution of their issue.
  • Analyzes problems and develops solutions to meet customer needs using log analysis and proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Estimated Annual Salary: $70,000 - $90,000

Qualifications:
  • Bachelor's Degree in Information Technology, Computer Science, or related field, with at least one semester/quarter remaining before completion.

Preferred Qualifications:
- Passion for technology and working with customers.
- Strong balance of business and technical skills.
- Intermediate or advanced English language skills are a plus.
- Demonstrated self-learner who seeks information about customer needs and builds customer/partner relationships.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical, and presentation skills.
- Microsoft Technology Certifications.
- One year of experience with VB, C/C++/C#, and/or XM.



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