Information Technology Support Professional

hace 1 semana


San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

Job Description:

As a remote technical assistance expert, you will play a crucial role in providing exceptional customer service and support. You will be responsible for analyzing, diagnosing, and resolving customer issues in a timely and efficient manner.

Responsibilities:

  1. Analyze and diagnose customer-reported issues to identify root causes.
  2. Develop and implement effective solutions to resolve customer issues.
  3. Collaborate with cross-functional teams to improve product and customer service delivery.
  4. Manage and escalate complex issues to ensure timely resolution.
  5. Communicate effectively with customers to understand their needs and concerns.
  6. Provide training and support to internal teams to enhance their technical skills.
  7. Maintain accurate records and reports to track customer issues and resolutions.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in technical tools and software.
  • Knowledge of ITIL and other industry standards.


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