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Global Support Specialist
hace 3 semanas
Job Description: We are seeking a highly skilled Global Support Specialist to join our team at Valor Global Information Technologies Cr. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.
About the Role:
- Provide timely and effective support to customers via phone, email, and chat.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Utilize strong problem-solving skills to troubleshoot complex issues and provide solutions.
- Work closely with internal teams to ensure seamless customer experience.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Bachelor's degree in a relevant field or equivalent work experience.
- Proficiency in English language (B2+ level) and ability to communicate effectively with customers.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma required.
Benefits:
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- A competitive salary and benefits package.
- The opportunity to work with a diverse range of clients and projects.
What We Offer:
- A comprehensive onboarding program to ensure a smooth transition into the role.
- Ongoing coaching and feedback to support your growth and development.
- A collaborative and inclusive work environment that values diversity and teamwork.
- The opportunity to make a real difference in the lives of our clients.
