Key Performance Delivery Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Company Overview

At Equifax, we empower individuals to realize their full potential by harnessing the power of data. Our vision is to provide comprehensive solutions that cater to diverse needs and enable meaningful connections.

Job Description

We are seeking a highly skilled Key Performance Delivery Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring seamless customer experiences through effective onboarding and post-sales support.

Your Responsibilities:

  1. Act as the primary point of contact for internal and external customers regarding onboarding requests.
  2. Collaborate with stakeholders across various departments, including Sales and Fulfillment teams, to deliver a comprehensive and hassle-free boarding experience.
  3. Provide exceptional post-sales support to ensure timely delivery of products and services, including installation, delivery, and maintenance.
  4. Coordinate customer requirements with internal teams and guarantee that customers are set up to receive agreed-upon products or services.
  5. Perform quality control on processed requests to ensure accuracy and efficiency.
  6. Prioritize and coordinate the execution of requests to meet deadlines and achieve service delivery excellence.
  7. Monitor and follow up on the status of each request, keeping customers informed and responding promptly to inquiries.

Required Skills and Qualifications:

  • At least 1 year of experience in back-office or customer service roles.
  • Proficiency in English (oral and written) at a B2+ level.
  • Bachelor's degree.
  • Typing speed of 25+ words per minute.

Benefits:

  • We offer competitive compensation packages and comprehensive healthcare benefits.
  • On-site doctor and paramedics services available 24/7.
  • Life insurance and gym facilities on site.
  • Free transportation and parking.
  • Subsidized cafeteria.
  • Solidarity association and opportunities for career growth through our online learning platform.

Equal Opportunity Employer:

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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