Highly Skilled Fulfillment Operations Specialist

hace 6 horas


San José, San José, Costa Rica Equifax A tiempo completo

At Equifax, you have the power to shape your future. If you're driven to achieve your full potential and want to make a meaningful impact, we invite you to explore this exciting opportunity.

As one of Australia's leading providers of pre-employment and ongoing post-employment background screening services, Fit2Work from Equifax offers a secure, fast, and easy-to-use online platform combined with quick turnaround times. This allows our B2B customers to manage all their background checks in one place, giving them more time to focus on high-value recruitment and human resources tasks.

The GBS Fulfillment Operations Specialist plays a crucial role in completing on-demand background screening checks for our valued B2B customers. Collaborating closely with various teams, including Business Unit, Technology, GBS Digital Operations, and GBS RPA/ML groups, this position supports innovation and drives transformation while meeting key operational and financial targets.

In this new type of business process analyst role, real value is derived from enabling the Business Unit to increase product profitability through the optimization and automation of repetitive tasks. This leads to an increased size of the digital workforce and amplifies the contribution of the human workforce towards analytical activities.

Key Responsibilities
  1.   - Manage on-demand background screening checks from our Fit2Work clients and meet the targets of Key Operational Indicators.
  2.   - Collaborate with GBS Process Engineering to optimize processes.
  3.   - Plan, design, test, pilot, run and maintain UiPath Studio X bots through sprints (Scrum framework) to automate optimized processes.
  4.   - Provide support from Sunday to Thursday, 4 pm to 12 am.
Requirements

To excel in this role, you will need:

  1.   - One year of experience in Shared Services/BPO operations at multinational companies.
  2.   - Studies in Computer Science, Engineering, Business, or a related field.
  3.   - English proficiency at level B2+.
  4.   - At least one year of advanced level Excel/Google spreadsheets experience.
What Sets You Apart

You may stand out with:

  1.   - A Bachelor's degree in Computer Science, Engineering, Business, or a related field.
  2.   - A UiPath Studio X Certificate.
  3.   - Scrum Foundation Professional Certificate - SFPC.

We offer a comprehensive compensation package, healthcare benefits, on-site medical services, life insurance, gym facilities, collaborative workspaces, free transportation, and parking. Additionally, we provide subsidized cafeteria services, a solidarity association, and organizational growth opportunities through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. We welcome applications from all qualified candidates and consider them for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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