Technical Solutions Expert
hace 1 semana
About Datasite
Datasite is a leading provider of data rooms and SaaS technology used in M&A and high-value transactions, delivering projects globally across 170+ countries.
We're seeking an Application Support Software Engineer to join our team. This role represents the Product team, triaging and solving issues for clients and services organization through investigation and troubleshooting, as well as developing solutions in internal tools to speed up service and engineering teams.
Key Responsibilities
- Develop solutions rapidly to issues brought by the services team
- Work within the Application Support Development team in agile methodology to automate or create tools for internal teams
- Identify and own key technical projects, codebases, and initiatives
- Triage, clarify, prioritize, and document client issues, workarounds, and solutions, serving as the point of contact for R&D and Product Management
- Foster collaboration and communication between team members, development teams, departments, and clients
- Represent Application Support in product sprints, client escalations, and interactions with IT
- Mentor and train new team members, including leading learning sessions
- Participate in on-call rotation
Requirements
- Bachelor's Degree in Computer Science, Math, Engineering, IT, or equivalent experience
- Backend experience with Java and/or Python, SQL, DBA Systems (MongoDB preferred), Operations, Systems Administration skills
- Exposure to big data and data analytic tools and design
- A technical aptitude and hunger to learn
- Strong organizing and time management skills
- A commitment to being a team player in a global support environment
Preferred Experience
- Cloud Computing Experience (Azure, AWS)
- SaaS Networking Experience
- Natural problem-solving skills
- An ability to identify automation or tooling needs and deliver a solution
- Experience in development or DevOps capacity
Compensation
The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications.
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