Backend Support Specialist
hace 2 meses
**Backend Support Specialist**
**About the Role**
We're looking for a dedicated Backend Support Specialist to join our team at Vs-Staffing. As a key member of our support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our Atlassian products.
**Key Responsibilities:**
- Atlassian Product Administration: Manage, configure, and optimize Atlassian products, including Jira Service Desk, Jira Software, and Confluence.
- System Customization: Customize and tailor Atlassian tools to meet the specific needs and workflows of the organization.
- User Support and Training: Provide hands-on support to users, troubleshoot issues, and deliver training sessions to ensure efficient and effective utilization of Atlassian products.
- Integration: Collaborate with cross-functional teams to integrate Atlassian tools with other systems, maximizing their impact on organizational processes.
- Security and Compliance: Implement and maintain security measures to safeguard Atlassian systems, ensuring compliance with industry standards and company policies.
- Documentation: Create and maintain comprehensive documentation related to Atlassian configurations, customizations, and best practices.
**Qualifications:**
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Experience: Minimum of 3 years of hands-on experience working with Atlassian products, specifically Jira Service Desk, Jira Software, and Confluence.
Technical Skills:
Proficiency in Atlassian product administration and configuration.
Strong understanding of Jira workflows, custom fields, and permissions.
Experience with Confluence page creation, template design, and space management.
Communication Skills: Excellent communication skills with the ability to interact effectively with technical and non-technical stakeholders.
Problem-Solving: Proven ability to troubleshoot and resolve issues efficiently, ensuring minimal disruption to daily operations.
Team Collaboration: Ability to collaborate with cross-functional teams and stakeholders to understand business requirements and align Atlassian solutions accordingly.
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