Splunk Enterprise Consultant

hace 4 semanas


San José, San José, Costa Rica Splunk A tiempo completo

A key component of our team at Splunk is our commitment to fostering a culture of belonging and inclusivity. We believe that when our employees feel supported and empowered to bring their authentic selves to work, they are able to thrive and deliver exceptional results.

As an On-Demand Consultant, you will play a critical role in driving customer success and satisfaction. Your primary focus will be on providing high-quality technical advice and guidance to our customers, helping them to optimize their use of our Unified Security and Observability Platform.

Key responsibilities of this role include:

Strategic Case-based Delivery

• Providing customers with expert technical advice on Enterprise level architecture, implementation, configuration, and optimization work in complex environments

Daily Focus on Assigned On-Demand Requests

• Ensuring satisfactory completion of assigned requests, with a focus on customer alignment, outstanding outcomes, and documentation of activities and outcomes

Partnering with Internal Resources and Customer-Facing Teams

• Collaborating with internal resources and customer-facing teams to actively manage customers and their respective needs, driving continued use of the On-Demand service

Executing Key Performance Indicators and Contributions

• Delivering outstanding execution of practice key performance indicators, including process creation, collateral creation, tools development, and adoption

Requirements for this role include:

Technical Skills

• Solid experience in technical consulting or big-data analytics

Splunk Core Focus

• Several years of administering and using Splunk, with experience in Splunk implementation, Splunk Cloud, and Cloud Migration Projects

Soft Skills

• Outstanding written and oral communication skills, with the ability to act as a trusted technical advisor to customers

This is a remote position with limited travel requirements. At Splunk, we are committed to creating a culture of belonging and inclusivity, and we welcome qualified applicants from diverse backgrounds to join our team.


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