Splunk Technical Support Specialist

hace 1 semana


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is a leader in the digital world, and we're seeking a talented Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in providing exceptional support to our customers and partners, ensuring their digital systems are secure and reliable.

Key Responsibilities:

• Provide technical software support for enterprise customers, including the US Fortune 100 companies.
• Develop a deep understanding of the Splunk product and its various features.
• Solve complex technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
• Collaborate with engineering teams to resolve product issues and contribute to projects revolving around support tools, knowledge management, and our growing marketplace of solutions.
• Provide best practices to enhance customer experience with our products and services.

Requirements:

• Experience with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS systems.
• Understanding of regular expressions (Regex) and Python scripting.
• Knowledge in Perl and shell scripting, XML, HTML, and Business Intelligence is a plus.
• Excellent English communication skills and the ability to articulate complex technical information to customers.
• Flexibility to be scheduled for specific coverage during the day shifts.
• Experience in technical support, system administration, or similar technical roles is a must.

About Splunk:

Splunk is an Equal Opportunity Employer. We believe in creating a culture of belonging and prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability, or medical condition.



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