Senior Technical Support Engineer

hace 2 semanas


San José, San José, Costa Rica Splunk Inc A tiempo completo
About the Role

Splunk Inc is seeking a highly skilled Senior Technical Support Engineer to join our global technical support organization. As a key member of our team, you will provide technical expertise and exceptional customer experience to our customers worldwide.

Key Responsibilities
  • Provide outstanding technical support to Splunk customers, ensuring a positive and seamless experience.
  • Develop and maintain a deep understanding of Splunk's security products and related technologies, with a focus on Enterprise Security.
  • Troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
  • Create and maintain high-quality knowledge articles, following Knowledge-Centered Service principles and methodology.
  • Collaborate with customers and product developers to reproduce issues, file bug reports, and drive continuous improvement.
  • Participate in special projects and perform other job-related duties as assigned.
Requirements
  • 5+ years of experience in technical support, system administration, or a similar technical role.
  • Extensive experience with Enterprise Security and UNIX (Linux, NIX), LDAP, Windows, or Mac OS.
  • Strong understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting.
  • Knowledge of Python, Perl, and shell scripting, XML, HTML, or other scripting languages.
  • Excellent time management skills, with the ability to adapt to changing priorities and customer issues.
  • Demonstrated ability to learn new technologies quickly and remain current with the latest industry knowledge.
Preferred Qualifications
  • Prior experience with Splunk and security industry tools, such as Nessus, Sentinel, and other relevant tools.
  • Knowledge of containerized technologies, such as Docker and Kubernetes.
  • Experience with JSON, REST API, and similar technologies.
  • Security industry certification (CISSP, CISM, GSEC, CEH, Security+).
About Splunk Inc

Splunk Inc is a leading provider of unified security and observability solutions. Our mission is to build a safer and more resilient digital world, and we're committed to delivering exceptional customer experiences.



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