Enterprise Technical Support Engineer

hace 1 semana


San José, San José, Costa Rica Netskope A tiempo completo

About Netskope

Netskope is a leading cloud security company that protects data wherever it goes. We are looking for an experienced Enterprise Technical Support Engineer to join our team.

Responsibilities

As an Enterprise Technical Support Engineer, you will be the primary point of contact for dealing with top-class IT administrators. You will work with a world-class enterprise technical support team to own and drive escalated support issues, work on critical incident response tasks, and collaborate with various departments on short and long-term projects.

Requirements

To be successful in this role, you must be proficient in spoken English, Spanish, and Portuguese, and have a strong networking background and knowledge of TCP/IP, HTTP/HTTPS, Cookies & SSL/TLS protocols. You should also have excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN's, DLP, SSO, and be able to troubleshoot various scenarios and systems using common tools and protocols.

Desired Qualifications

Experience in WS-Fed & WS-Trust protocols, prior experience of testing HTTP content rewrite solutions, and working experience in Linux, Windows, and Mobile environments are desirable. Strong familiarity with one of the scripting languages like Python or Java is also preferred.

About the Position

Netskope's customers include some of the largest Fortune 500 companies that demand best-in-class customer support. You will be working closely with support managers, engineering, and product management to build and improve processes, procedures, and tools.

Additional Skills

Strong verbal and written communication skills, able to communicate in an open, transparent, and consistent manner with team and co-workers, and prior experience mentoring, guiding, managing junior team members are essential for this role.



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