Technical Support Specialist
hace 15 horas
About the Role:
Splunk is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch support to our enterprise customers, including the US Fortune 100 companies.
Key Responsibilities:
- Provide technical software support to enterprise customers, including troubleshooting and resolving complex issues.
- Develop a deep understanding of the Splunk product and its various components.
- Collaborate with engineering teams to resolve product issues and contribute to the development of support tools and knowledge management systems.
- Provide documentation content and participate in online forum support to assist Splunk users.
- Reproduce customer issues, file bug reports, and provide necessary documentation to engineering teams.
- Offer best practices to enhance customer experience with Splunk products and services.
Requirements:
- Experience with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS systems.
- Understanding of regular expressions (Regex) and Python scripting.
- Knowledge of Perl and shell scripting, XML, HTML, and Business Intelligence is a plus.
- Ability to isolate problems between hardware and software and provide information to development teams.
- Demonstrated hands-on customer service experience supporting US Fortune 100 companies.
- Ability to shift gears and focus in a fast-paced technical environment.
- Solid knowledge of networking concepts and highly developed troubleshooting skills.
- Superior written and verbal communication skills.
- Flexibility to work in a dynamic environment with frequent product releases and maintenance updates.
Education:
Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience.
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