Technical Support Specialist

hace 15 horas


San José, San José, Costa Rica Splunk Inc A tiempo completo

About the Role:

Splunk is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch support to our enterprise customers, including the US Fortune 100 companies.

Key Responsibilities:

  • Provide technical software support to enterprise customers, including troubleshooting and resolving complex issues.
  • Develop a deep understanding of the Splunk product and its various components.
  • Collaborate with engineering teams to resolve product issues and contribute to the development of support tools and knowledge management systems.
  • Provide documentation content and participate in online forum support to assist Splunk users.
  • Reproduce customer issues, file bug reports, and provide necessary documentation to engineering teams.
  • Offer best practices to enhance customer experience with Splunk products and services.

Requirements:

  • Experience with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS systems.
  • Understanding of regular expressions (Regex) and Python scripting.
  • Knowledge of Perl and shell scripting, XML, HTML, and Business Intelligence is a plus.
  • Ability to isolate problems between hardware and software and provide information to development teams.
  • Demonstrated hands-on customer service experience supporting US Fortune 100 companies.
  • Ability to shift gears and focus in a fast-paced technical environment.
  • Solid knowledge of networking concepts and highly developed troubleshooting skills.
  • Superior written and verbal communication skills.
  • Flexibility to work in a dynamic environment with frequent product releases and maintenance updates.

Education:

Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience.



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