Data Support Specialist
hace 7 días
Job Summary:
Auxis is seeking a Data Support Specialist to join our team. In this role, you will be responsible for providing top-notch customer service and technical support to our clients.
Responsibilities:
- Perform incident and request queue management for Auxis clients and assign tickets as necessary.
- Provide first-level contact and convey resolutions to customer issues, with follow-up as needed.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills to exceed customers' expectations.
- Ensure proper recording, documentation, and closure.
- Recommended procedure modifications or improvements.
- Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
Requirements:
- Bilingual English-Spanish language proficiency (oral and written) at B2+ level or higher.
- No prior experience required; at least 1 year of technical support experience preferred.
- Knowledge or training in best practices or IT frameworks such as ITIL (Information Technology Infrastructure Library) is a plus.
- The resource will adjust its schedule based on account needs.
- High school diploma required.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment is preferred.
- Good presentation and polite, tactful, and friendly character are essential.
- Nice to have: Technical Proficiencies in Cisco CCNA Modules.
Working Schedules:
- 3 schedules: 1pm-10pm CR time, Friday and Saturday off.
- 2 schedules: 1pm-10pm CR time, Sunday and Monday off.
About the Role:
This Data Support Specialist role requires excellent communication skills, strong problem-solving abilities, and a willingness to learn and adapt to new technologies.
What We Offer:
Auxis offers a competitive salary range of $25,000-$35,000 per year, depending on experience and qualifications. Our benefits package includes opportunities for professional growth and development, flexible working arrangements, and a dynamic work environment.
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