Data Support Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

Auxis is seeking a Data Support Specialist to join our team. In this role, you will be responsible for providing top-notch customer service and technical support to our clients.

Responsibilities:

  • Perform incident and request queue management for Auxis clients and assign tickets as necessary.
  • Provide first-level contact and convey resolutions to customer issues, with follow-up as needed.
  • Properly escalate unresolved queries to the next level of support.
  • Utilize excellent customer service skills to exceed customers' expectations.
  • Ensure proper recording, documentation, and closure.
  • Recommended procedure modifications or improvements.
  • Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
  • Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).

Requirements:

  • Bilingual English-Spanish language proficiency (oral and written) at B2+ level or higher.
  • No prior experience required; at least 1 year of technical support experience preferred.
  • Knowledge or training in best practices or IT frameworks such as ITIL (Information Technology Infrastructure Library) is a plus.
  • The resource will adjust its schedule based on account needs.
  • High school diploma required.
  • Must possess excellent communication skills and involvement.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment is preferred.
  • Good presentation and polite, tactful, and friendly character are essential.
  • Nice to have: Technical Proficiencies in Cisco CCNA Modules.

Working Schedules:

  • 3 schedules: 1pm-10pm CR time, Friday and Saturday off.
  • 2 schedules: 1pm-10pm CR time, Sunday and Monday off.

About the Role:

This Data Support Specialist role requires excellent communication skills, strong problem-solving abilities, and a willingness to learn and adapt to new technologies.

What We Offer:

Auxis offers a competitive salary range of $25,000-$35,000 per year, depending on experience and qualifications. Our benefits package includes opportunities for professional growth and development, flexible working arrangements, and a dynamic work environment.



  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Job Overview**We are seeking an experienced Application Support Specialist to join our team in Costa Rica.**Key Responsibilities**As an Application Support Specialist, you will be responsible for monitoring and validating backups, ensuring disk space availability, and troubleshooting server and database issues. You will also monitor server and database...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are seeking a highly skilled Data Engineering Specialist to join our team in Heredia, Costa Rica.Salary: $80,000 - $110,000 per year.Job DescriptionThe successful candidate will design and operate high-performance data solutions using big data capabilities for our data platform environment.Participate in solution architecture decisions.Develop technical...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we are looking for a Data Collections Support Specialist to join our team. This is an exciting opportunity for individuals who are passionate about working in collections and data management.We estimate that the salary for this position will be around $45,000-$55,000 per year, based on industry standards and location.As a Data Collections Support...

  • IT Support Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Company OverviewCiti is a leading global bank dedicated to serving clients and communities across 160 countries. Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team in Applications Support. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies, working...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global technology company and leader in data and analytics. With over 125 years of experience, we help economies and communities flourish by unlocking the power of data.Job Title: Data Quality Technical Support SpecialistEstimated Salary: $65,000 - $85,000 per yearAs a Data Quality Technical Support Specialist at Experian, you...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job DescriptionWe are seeking a Senior Field Support Specialist to join our team in Belen, Heredia, Costa Rica.About the RoleAssist with IT support and troubleshooting to meet business needs.Key Responsibilities:Assemble equipment as needed.Relocate equipment between floors and buildings within the facility.Install equipment for events and ensure proper...

  • Data Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon Support Services Costa Rica Srl is investing in generative AI and large language models to revolutionize the way we interact with technology.We are seeking a highly skilled Data Specialist to join our team, working with various data types and maintaining confidentiality while delivering high-quality data using in-house tools and software.The ideal...


  • San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    About NTT DATANTT DATA is a global leader in digital transformation, serving 75% of the Fortune Global 100. We empower organizations to innovate, optimize, and transform for long-term success.As a trusted partner, we have diverse experts in over 50 countries and a robust ecosystem of established and start-up companies. Our services include business and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewExperian Data Quality (EDQ) North America Professional Services team is focused on delivering exceptional technical support to our clients, helping them achieve successful outcomes through our pre- and post-sales phases.We empower our clients to unlock the power of data by providing Data Quality Management Tools and Services, used by some of the...


  • San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist Senior Associate to join our team at NTT DATA Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesManage incoming inquiries from clients via various channels, including email, chat, and...

  • AI Data Specialist

    hace 2 meses


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    About the RoleWe are seeking a highly skilled AI Data Specialist to join our team at Amazon Support Services Costa Rica SRL. As an AI Data Specialist, you will play a critical role in the development and deployment of large language models (LLMs) across our diverse businesses.Key ResponsibilitiesMaintain and follow strict confidentiality as customer privacy...

  • Data Insights Specialist

    hace 1 semana


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking an experienced Data Insights Specialist to join our growing team at Amazon Support Services Costa Rica Srl. This role will be responsible for taking data analysis and insights capability to the next level, working with data infrastructure to ensure the data is accessible, auditing existing visualization dashboards, and working...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're passionate about innovation, diversity, and inclusion, and we're committed to making a positive impact on the world around us. Our 22,000 employees in over 30...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    About the Role:We are seeking a highly skilled Business Intelligence Data Solutions Specialist to join our team at Amazon Support Services Costa Rica SRL - B20. This is an exciting opportunity for a talented individual to design and implement scalable, automated infrastructure for data extraction, processing, and delivery.Key Responsibilities:Demonstrate...

  • Data Specialist

    hace 1 mes


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a highly detail-oriented Data Specialist to work on speech and text data for Alexa AI. As a Data Specialist, you will be responsible for labeling data, ensuring high quality and accuracy, and providing feedback for process improvements.Key Responsibilities:Label data accurately and efficiently, leveraging guidelines to meet...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Role OverviewWe are seeking a highly skilled Data Product Support Specialist to join our team at Experian. This is an excellent opportunity for someone with experience in product support, client services, or related fields to grow their career.Job SummaryThe successful candidate will provide strong product and market support to various teams, drive revenue...


  • San Francisco, Heredia, Costa Rica NTT DATA Services A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Heredia, Costa Rica. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Job DescriptionThe ideal candidate will have 1-2 years of experience working in a call center...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job OverviewWe are seeking a highly motivated Authorization Support Specialist to join our team at Bosch Service Solutions.This role is an excellent opportunity for students and young professionals to gain hands-on experience in business process outsourcing and develop their skills in data management, compliance, and customer support.

  • Data Analysis Specialist

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Data Analysis Specialist OpportunityAt Sysco Costa Rica, we are seeking a skilled Data Analysis Specialist to join our team. As a Data Analysis Specialist, you will be responsible for managing the lifecycle of Tableau dashboards, including business requirements gathering, functional specification write-ups, prototyping, development, QA, UAT, roll-out, and...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...