Digital Transformation Strategist

hace 24 horas


San José, San José, Costa Rica Pfizer A tiempo completo

Why Patients Need You

In Pfizer's pursuit of excellence in Global Business Service, we are seeking a Digital Transformation Strategist to play a pivotal role in our Patient Support Services. As a key member of the GBS CSM Squad Process Analyst team, you will be instrumental in planning and delivering solutions that elevate our service offerings.

Your Key Responsibilities

  • Work closely with various stakeholders to develop project and iteration timelines based on business requirements.
  • Collaborate with Digital and GBS CSM Business Owners to define and communicate as-is and to-be business processes within the ServiceNow CSM module.
  • Translate business needs into actionable acceptance criteria for user stories.
  • Support the design and development of GBS CSM solutions, ensuring seamless integration with existing systems.
  • Develop and prioritize User Stories that contribute to backlog planning for Agile projects.
  • Identify potential roadblocks, risks, and provide input during User story / Backlog Grooming sessions.
  • Partner with the Testing Team to ensure thorough testing, as needed.
  • Work with the Digital team to establish an automated testing framework for the squad.
  • Contribute to the delivery of solutions that meet or exceed customer expectations.

Your Qualifications

  • Bachelor's Degree or equivalent experience in Computer Science, Business, or an affiliated field.
  • Proven ability to bridge the gap between business needs and digital solutions.
  • 3-5 years of experience working with Digital and the business to design and implement digital solutions.
  • Working knowledge of Agile development methodology.
  • Familiarity with corporate enterprise systems.

Nice-to-Have Skills

  • Foundational knowledge of ServiceNow.
  • Experience with Jira.
  • Hands-on Service Delivery and Operations experience.
  • Able to work effectively in ambiguous situations as part of a project team.
  • Ability to manage multiple priorities and work well under pressure.
  • Good interpersonal and communication skills.
  • Self-motivated and flexible with the ability to work independently in a dynamic problem-solving environment.
  • Innovative mindset with strong delivery-oriented values.
  • Ability to make sound decisions to resolve complex issues.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or expression, national origin, or disability.



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