Customer Service Operations Manager
hace 1 semana
About Aligntech
Aligntech is a leading medical device company transforming smiles and changing lives worldwide.
We develop innovative technology, tools, and treatment options to help dental professionals achieve exceptional results.
Our digital ecosystem combines AI, machine learning, digital imaging, biomechanics, and material science to create the Invisalign system, the most advanced clear aligner system globally.
As a team member at Aligntech, you'll be part of a fast-growing company in one of the most dynamic industries.
Our employees say that our company culture, innovative technologies, and meaningful work make Aligntech a great place to work.
About this Opportunity
This role oversees the internal call center's operational support activities for company products and services.
The successful candidate will ensure quality service and operational performance within established parameters.
Key responsibilities include analyzing operational processes, establishing escalation procedures, and overseeing training needs assessments to identify opportunities for service delivery improvements.
Key Responsibilities:
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