Customer Service Operations Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

About Aligntech

Aligntech is a leading medical device company transforming smiles and changing lives worldwide.

We develop innovative technology, tools, and treatment options to help dental professionals achieve exceptional results.

Our digital ecosystem combines AI, machine learning, digital imaging, biomechanics, and material science to create the Invisalign system, the most advanced clear aligner system globally.

As a team member at Aligntech, you'll be part of a fast-growing company in one of the most dynamic industries.

Our employees say that our company culture, innovative technologies, and meaningful work make Aligntech a great place to work.

About this Opportunity

This role oversees the internal call center's operational support activities for company products and services.

The successful candidate will ensure quality service and operational performance within established parameters.

Key responsibilities include analyzing operational processes, establishing escalation procedures, and overseeing training needs assessments to identify opportunities for service delivery improvements.

Key Responsibilities:



  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Overview:**Auxis is seeking an experienced Customer Service Operations Manager to join our team. In this critical role, you will play a vital part in delivering exceptional customer service and supporting our clients' business objectives. Your primary focus will be on overseeing the day-to-day operations of our customer service team, ensuring that we...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About the RoleWe are looking for a skilled Customer Service Operations Manager to join our team in San Jose, Costa Rica. In this role, you will be responsible for managing the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.You will...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionThe Customer Service Operations Manager will serve as the primary point of contact for all operational aspects within their designated responsibilities.Key Responsibilities:Supervise team members to ensure daily tasks are completed efficiently.Act as a reliable and confident leader, setting a positive example for the team.Key Performance...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    **Job Overview**Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. As a Customer Service Team Lead, you will play a crucial role in maintaining customer relationships, driving service-level improvements, and supporting our GBS Site in San Jose, Costa Rica.This position will report to the...


  • San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

    We are seeking a Service Quality and Operations Manager to join our team at Pacific Barcode Latin America. This individual will be responsible for overseeing the quality and efficiency of our customer service operations, ensuring that we consistently meet or exceed our customers' expectations.This position requires strong analytical and problem-solving...

  • Customer Service Manager

    hace 4 semanas


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    **Job Overview**Huntsman Corporation is a leading global manufacturer and marketer of differentiated and specialty chemicals. Our diverse portfolio offers a range of career fields, including customer service management.We are seeking an experienced Customer Service Manager to lead our Americas Region team. The ideal candidate will have a proven track record...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are seeking an experienced Operations Trainer to join our team at Straumann Group. As an Operations Trainer, you will assist with the execution and delivery of onboard training programs for customer service focused teams.This role requires collaboration with North America-based trainers to deliver content in support of three different operations teams....


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Overview">Auxis is seeking an experienced Customer Service Lead to oversee the daily operations of a team of customer service professionals. This role will be responsible for ensuring high levels of customer satisfaction and productivity while managing team performance.">Responsibilities:">">Manage team productivity and utilization, focusing on...


  • San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    **Company Overview:**Moodys Investors Service is committed to providing data-driven financial insight to support execution of superior, real-time operating and strategic decisions with timely and reliable financial reporting.**Job Title:** Financial Operations Manager**Reports to:** Operations Manager**Job Summary:**We are seeking an experienced Financial...


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Team Manager to join our team at Experian. As a key member of our customer service department, you will be responsible for leading a team of technical support specialists and providing guidance on best practices for resolving complex customer issues.ResponsibilitiesLead a team of technical support...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleWe are seeking an experienced customer service leader to join our Experian team as a Technical Support Team Lead.In this role, you will oversee the daily operations of our service desk, ensuring that customer service levels are consistently met or exceeded.You will work closely with our team to identify areas for improvement and develop...


  • San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

    **JOB DESCRIPTION**Our team is looking for a highly skilled call center customer service manager who can motivate service representatives to achieve department goals and champion their teams to deliver specific results for our clients.This position's primary purpose is to oversee all aspects of customer service including order entry, order management, and...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job SummaryThis role involves collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and a seamless customer service experience. The position requires efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleAmzn Support Srvcs Costa Rica is seeking a talented Payroll Operations Manager to drive results in a metrics-driven environment. The successful candidate will have demonstrated experience providing outstanding customer service, multitasking, and prioritizing effectively in a fast-paced environment.This role requires a detail-oriented individual...

  • Customer Success Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:A Customer Success Manager (CSM) is a trusted advisor to Auxis' customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.The CSM provides the necessary client liaison support, and daily technical service delivery, to ensure delivery of world class IT support...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job OverviewAt Equifax, we empower individuals to achieve their full potential by harnessing the power of data. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences that foster long-term relationships and drive business growth.ResponsibilitiesPartner with cross-functional teams to identify and resolve...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...