Linux Support Specialist

hace 3 días


San José, San José, Costa Rica Canonical - Jobs A tiempo completo

This is an exciting opportunity for a skilled Linux engineer to build a career with Canonical, driving success with those leveraging Ubuntu and open-source products.

We regularly tackle interesting, technical challenges. From triaging Linux kernel crashes to OS configuration issues and root cause analysis, we provide expert-level support and satisfaction to our peer groups and customers.

Key responsibilities include:

  • Investigating issues reported by customers through research and escalation
  • Working to resolve complex customer problems related to Canonical's portfolio of products
  • Ensuring each support case meets our Service Level Agreement (SLA) with the highest possible customer satisfaction

Required skills and qualifications include:

  • Excellent verbal and written communication skills in English
  • Hands-on experience supporting Linux systems, including virtualization, containers, storage technologies, networking, and cloud computing
  • Troubleshooting experience, including reading stack traces and understanding OS and application-level bugs
  • Customer support experience, prioritizing customer needs and communicating clearly

Benefits include:

  • 100% work-from-home arrangement
  • Learning and development opportunities
  • Competitive salary and recognition rewards
  • Annual leave and priority pass for travel


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