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Highly Skilled Embedded Linux Support Specialist

hace 1 semana

San José, San José, Costa Rica Wind River A tiempo completo

**About Wind River: A Global Leader in Intelligent Systems Software**

Wind River is a renowned company that has been at the forefront of delivering software for mission-critical intelligent systems. With over four decades of innovation and pioneering spirit, the company has powered billions of systems that demand unparalleled security, safety, and reliability.

The company's software enables customers across various industries, including automotive, aerospace, defense, industrial, medical, and telecommunications, to solve complex technology challenges on their journey towards the new intelligent machine economy. Examples of Wind River's success include playing a key role in NASA space missions, such as Artemis I, the James Webb Space Telescope, and multiple Mars rovers, as well as recent 5G milestones, including the world's first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with Vodafone.

The company has received industry recognition for its technology innovation and leadership, as well as its workplace culture, including global Great Place to Work certification and being named a 'Top Workplace' for ten consecutive years. If you're passionate about driving impact in a respectful and growth-oriented culture, join Wind River in shaping the future of intelligent edge technologies.

**Job Overview:** We are seeking an exceptional system engineer to join our team. As a highly skilled embedded Linux support specialist, you will be responsible for troubleshooting and resolving complex issues related to hardware, software, and other technical aspects of our products.

In this role, you will need to be sharp and self-driven, with excellent problem-solving skills and the ability to work collaboratively with cross-functional teams. You will have the opportunity to master a wide range of Wind River tools, including IDEs and compilers, to understand customer setups, anticipate or investigate root causes, and provide high-quality solutions.

**Key Responsibilities:

  • Debug and resolve customer issues in a timely and professional manner.
  • Establish a deep understanding of customer needs for your area and leverage those insights to provide outstanding solutions.
  • Manage ongoing bugs/incidents, system configuration, and testing for Wind River products.
  • Engage in internal and customer-facing meetings.
  • Work with cross-functional teams to improve Wind River support processes.
  • Proactively contribute content to the various Knowledge Bases within Wind River.
  • Document problems for Knowledge Base so that customers may solve similar problems on their own in the future.

**Requirements:**
• 4-6 years' experience required.
• Experience with RTOS/embedded Linux.
• Familiarity with Wind River Systems products and VxWorks a plus.
• Experience with NFV, OpenStack, DPDK, SDN, security-enhanced Linux, virtualization, VOIP, networking security a plus.
• Understanding of CVEs and Security vulnerabilities affecting devices running Wind River OSes.
• Familiarity of major processor families: PowerPC, Intel, ARM, and RISC-V, including multi-core.
• Excellent written and oral communication skills.
• Linux and Windows host environments.
• Troubleshooting and debugging issues in a real-time embedded environment.
• Exceptional team player who works well in a collaborative environment.
• Self-managed, fast learner with the desire and ability to master new technologies.
• Bachelor's or master's degree in computer science or related field.

**Benefits:*

  • Workplace flexibility with hybrid work options.
  • Medical insurance: Private health insurance.
  • Vacation and time off: Employees are eligible for various types of paid time off.
  • Wellness reimbursement: To promote healthy living and encourage employees' well-being.
  • Tuition reimbursement.
  • Employee association.
  • Wellness benefits through Unmind.