Business Development Manager
hace 7 días
The Customer Success Manager role at Hewlett Packard requires a strategic and experienced professional to drive growth, adoption, and customer satisfaction. The ideal candidate will have a proven track record in account leadership, with expertise in consultative selling, issue resolution, and long-term account planning.
The successful candidate will be responsible for managing multiple high-complexity client accounts, with a focus on delivering exceptional service quality, maximizing renewal rates, and driving revenue growth through up-sell and cross-sell opportunities. Strong analytical and problem-solving skills are essential, along with the ability to identify and address customer business needs beyond their specific role.
A bachelor's degree or equivalent is required, with an MBA or equivalent preferred. 8-10 years of experience in account leadership roles, such as sales, pursuit, and delivery, or 2-3 years in a customer success role, is also necessary.
- Develop and execute strategic plans to drive growth, adoption, and customer satisfaction
- Manage multiple high-complexity client accounts, with a focus on delivering exceptional service quality
- Maximize renewal rates through effective contract renewal processes
- Drive revenue growth through up-sell and cross-sell opportunities
- Collaborate with internal stakeholders to understand customer business strategies and goals
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