Global Sales Enablement Operations Specialist

hace 2 días


San José, San José, Costa Rica Intel A tiempo completo

This role is part of Intel's Americas Customer Enterprise and Sales Enablement team. The job will be based out of Costa Rica, but it requires close collaboration with the Business Unit and customer stakeholders in multiple locations globally.

The Sales Operations Analyst will partner closely with the Business Unit team to enable and support Order to Cash transactions globally for current software offerings, new software support, and software warranty extensions. This involves defining long-term scalable solutions, models, and capabilities that help grow this revenue channel.

The Sales Operations Analyst will support order to cash process while ensuring customer setup activities are effectively managed through product invoicing, product return coordination, product quoting, and support case resolution through Salesforce. They must confirm that capabilities and processes are followed/enabled.

The analyst will collaborate closely with customers, the BU, and cross-GTMO teams to ensure appropriate channels are followed and processes managed efficiently and effectively.

They will serve as the primary interface between customers' operations and the BU, thinking globally first to ensure Regional GTMO Operations impacts are recognized and managed.

The Sales Operations Analyst will also engage as a primary input into a strategic taskforce that defines scalable business models and capabilities required to grow and support the Business Unit.

To succeed in this role, you need:

  • Excellent communication and collaboration skills
  • Ability to synthesize complex data into clear actionable conclusions
  • A can-do approach and attitude, willingness to take informed risks to achieve desired organization and Intel goals
  • Ability to quickly digest problems and drive solutions across a dynamic stakeholder base
  • Innovative and self-directed
  • Flexible and ability to embrace change in a challenging environment

**Requirements**:

  • University Bachelor's degree
  • 2+ years of experience in program or project management experience
  • 1+ SAP working experience
  • Advanced working knowledge of Excel

**Preferred qualifications**:

  • Bachelor's degree in Business, Supply Chain Operation or related field

**About the role**:

This position is part of Intel's Sales and Marketing (SMG) organization, which works with global customers and partners to solve critical business problems using Intel-based technology solutions.

Intel's SMG organization amplifies the customer voice and delivers solutions that accelerate their business by working across business units.

The operations team focuses on forecasting, driving alignment with factory production, and delivering efficiency tools.

Our marketing capability drives demand and localized marketing in locations around the globe.

The sales force navigates a complex partner and customer ecosystem, shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**What we offer**:

We provide a total compensation package that ranks among the best in the industry, consisting of competitive pay, stock, bonuses, benefit programs including health, retirement, and vacation.



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