Operational Business Expenses Management Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Overview

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This role is responsible for managing the day-to-day operations and staff for all Reimbursable Business Expenses (RBE) services, processes, and teams.

Key Responsibilities

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  • Manage a medium-sized team, including development and training
  • Set team goals, objectives, and strategy; monitor daily, weekly, and monthly metrics and performance
  • Serve as a liaison with internal customers, manage relationships, and ensure high levels of customer satisfaction
  • Establish daily priorities and manage workflow to ensure timeliness and quality standards are met
  • Assist in audit and compliance efforts for the department
  • Supervise processes related to RBE analysis, approval, and payment for MX and LATAM, following Citi Expense Management Policy and applicable procedures
  • Handle payment issues and address client inquiries related to RBE processes
  • Monitor processes under responsibility to avoid errors, late payments, and escalations
  • Participate in systems implementation and related projects
  • Identify improvement opportunities and possible risks to the operation
  • Train new hires or team members within the work unit when required
  • Communicate with other departments, external customers, and clients

Required Skills and Qualifications

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  • Operational experience in a shared services environment
  • Knowledge of and proficiency in delivering operational services
  • Experience working in an international/regional context
  • Proven track record in relationship management with experience in building and maintaining relationships, conflict resolution, problem-solving, and managing difficult relationships
  • Team management experience in a constantly changing environment
  • Cultural and business awareness across diverse regions
  • Banking or financial services experience may be an advantage
  • Fluency in Portuguese is desirable
  • Reimbursable Business Expense and/or Accounting experience is an advantage
  • P2P operations experience is desirable

Benefits

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Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Others

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The ideal candidate will have basic college education (BA or BS preferred) and 2-3 years of experience in a similar role.



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